Our team will review your task within 1 business day (most of the time it takes even less 😉)
If any information is missing or your card was declined, one of our managers will get in touch with you. Kindly check your email or spam folder 💌
If your task is "In Review" or pending approval for more than 1 business day, and there is no message from our managers, you can reach out to our CS team via chat 🚀
What happens when your task is approved?
The status will change from "In Review" to "Active" this means you have been charged for the task and creators will now be able to see your task and apply 🤩
You can approve the creators you want to work with.
The shipping info of your approved creators will be visible on the "Delivery" page 🚚
You’ll be notified when the creator has received your package
The uploaded video will go through our Internal Quality check (if you ordered Editing services it will be done in-house by Billo motion graphic designers) and then the video will be visible once the content is ready for approval
When you approve the content, all the licensing rights are yours, and creators get rewarded 🎉