# Billo Help Center

> Advice and Answers from the Billo Team

## Getting Started

- [Getting Started with CreativeOps](https://help.billo.app/en/articles/13282767-getting-started-with-creativeops.md): Learn how to use CreativeOps, Billo’s performance layer, to make data-driven creative decisions. Discover features like top creators, AI scripts, AI Mashups, and Creative Analytics.
- [Exciting updates to Billo's task creation process](https://help.billo.app/en/articles/9418462-exciting-updates-to-billo-s-task-creation-process.md): Ordering videos from Billo just became easier.
- [Experiencing login issues](https://help.billo.app/en/articles/6042705-experiencing-login-issues.md): Can't find the videos to approve? Not sure where your tasks went? There's a chance you're logged into the wrong account
- [We are an agency, how can we start on Billo with multiple brands?](https://help.billo.app/en/articles/5355517-we-are-an-agency-how-can-we-start-on-billo-with-multiple-brands.md): How Billo works for agencies?
- [How do I Rate a Creator?](https://help.billo.app/en/articles/9087779-how-do-i-rate-a-creator.md): How to provide creator feedback and review for the video they created.

## How does Billo work?

- [Brand Kits](https://help.billo.app/en/articles/15338172-brand-kits.md): Save your brand's visual identity once and apply it automatically to every order with Captions-only or Expert editing.
- [Dashboard Navigation](https://help.billo.app/en/articles/6171646-dashboard-navigation.md): Get to know your Brand dashboard, and explore the different tabs you need to navigate through the platform. 😎
- [Briefs vs. Tasks](https://help.billo.app/en/articles/10095686-briefs-vs-tasks.md): Manage briefs, track tasks, and collaborate effortlessly with creators
- [Vertical + Square Crops](https://help.billo.app/en/articles/11324382-vertical-square-crops.md): Get 1:1 and 4:5 cropped versions of your original video with our Vertical + Square Crop add-on.
- [Data-backed AI scripts](https://help.billo.app/en/articles/11568897-data-backed-ai-scripts.md): Get four instant scripts built from real results across 326k ads and $500M in purchase value, each paired with best-fit creators.
- [Choosing Your Creator Preferences](https://help.billo.app/en/articles/6305689-choosing-your-creator-preferences.md): How to make sure the right creators will apply to your task?
- [How do I invite creators to my briefs?](https://help.billo.app/en/articles/10078845-how-do-i-invite-creators-to-my-briefs.md): Effortlessly invite and track creators for your video ads, whether for new or existing briefs, seamlessly in one place.
- [Discover & Invite Creators More Easily!](https://help.billo.app/en/articles/10699715-discover-invite-creators-more-easily.md): Finding and inviting creators has never been simpler! Explore creators and send direct invitations effortlessly.
- [How to Filter Creators](https://help.billo.app/en/articles/10834934-how-to-filter-creators.md): How to use the creator filtering tool to quickly find and invite creators who match your specific campaign criteria.
- [Here’s How Billo Expert Editing Turns UGC into High-Performing Video Ads](https://help.billo.app/en/articles/11136033-here-s-how-billo-expert-editing-turns-ugc-into-high-performing-video-ads.md): How Billo turns UGC into high-performing video ads with platform-specific edits, CTAs, and attention-grabbing hooks.
- [For Brands: Unlock Raw Footage from Your Creators](https://help.billo.app/en/articles/14755300-for-brands-unlock-raw-footage-from-your-creators.md): Browse and purchase extra clips and photos your creator captured on set, without briefing a new shoot.
- [Where to find Billo Terms of Service?](https://help.billo.app/en/articles/5832569-where-to-find-billo-terms-of-service.md): Where to find Billo Privacy Policy?
- [Can I order a longer video?](https://help.billo.app/en/articles/6740106-can-i-order-a-longer-video.md): Billo is now offering durations of 90s and 120s
- [Meta Integration: Unlocking Deeper Insights for Your Brand](https://help.billo.app/en/articles/10595375-meta-integration-unlocking-deeper-insights-for-your-brand.md): Elevate Your Brand with Meta Integration
- [Need help? Here's how to chat with Billo Support 💬](https://help.billo.app/en/articles/11104368-need-help-here-s-how-to-chat-with-billo-support.md): We’re here to help! Whether you’re a creator or a brand, we know that sometimes you need to talk to a real human and we’ve got you covered.
- [Brief & Content Guidelines: What’s Not Allowed on Billo \(and Why It Matters\)](https://help.billo.app/en/articles/11790748-brief-content-guidelines-what-s-not-allowed-on-billo-and-why-it-matters.md): Learn what not to include in your brief on Billo. Avoid raw clip requests, external links, and off-platform requests.
- [Creative Analytics: Data-driven creative recommendations](https://help.billo.app/en/articles/12097607-creative-analytics-data-driven-creative-recommendations.md): Get data-driven recommendations based on your Billo video ad performance, shaped by leading industry insights.
- [Achieve performance with Ad variations](https://help.billo.app/en/articles/12414316-achieve-performance-with-ad-variations.md): Create new ads from your existing videos in minutes. Scaling authentic UGC content with AI.

## Billo for Creators

- [For Creators: Mastering Your Video Pitch](https://help.billo.app/en/articles/5796480-for-creators-mastering-your-video-pitch.md): Guidelines on how to film a video pitch
- [For Creators: Your Extra Video Examples](https://help.billo.app/en/articles/9813903-for-creators-your-extra-video-examples.md)
- [For Creators: All About Your Ratings](https://help.billo.app/en/articles/6400084-for-creators-all-about-your-ratings.md): Understand your ratings and on-time score, and get tips on how to improve your stats
- [For Creators: My Availability](https://help.billo.app/en/articles/8890739-for-creators-my-availability.md): Planning a vacation or getaway? Got sick? Want to pause your Billo campaigns? Set your availability on Billo!
- [For Creators: On-time Delivery Score](https://help.billo.app/en/articles/6553610-for-creators-on-time-delivery-score.md): How do I maintain my On-time Delivery Score?
- [For Creators: Requesting to Exclude a Video from On-Time Delivery Score Calculation](https://help.billo.app/en/articles/11206313-for-creators-requesting-to-exclude-a-video-from-on-time-delivery-score-calculation.md): Learn when you can request to exclude a video from your on-time delivery score due to delays caused by the brand or other issues.
- [For Creators: How to Handle Video Upload Delays Without Affecting Your Delivery Score](https://help.billo.app/en/articles/12410065-for-creators-how-to-handle-video-upload-delays-without-affecting-your-delivery-score.md): I received a notification that my account will be suspended if I do not upload the video. It's not my fault, and I don't want it to affect my delivery score. The timer started, and I have not recei...
- [For Creator: Customs and Duty Tax Fees](https://help.billo.app/en/articles/12707487-for-creator-customs-and-duty-tax-fees.md): I am being asked to pay for customs and duty tax fees to receive the product from the brand.
- [For Creators: Video Upload Issues](https://help.billo.app/en/articles/9214733-for-creators-video-upload-issues.md): Trouble uploading videos? Video Spec Mismatch? Learn how to fix video spec errors and other common uploading issues.
- [For Creators: How to Access the PDF Brief](https://help.billo.app/en/articles/12146361-for-creators-how-to-access-the-pdf-brief.md): Learn how to open and view PDF briefs.
- [For Creators: How to Shoot Videos for Different Scenario Types](https://help.billo.app/en/articles/9423957-for-creators-how-to-shoot-videos-for-different-scenario-types.md): Learn how to create engaging videos for different scenario types, from structured briefs to creative freedom. Find tips and inspiration here
- [For Creators: How do I upload videos for tasks on Billo?](https://help.billo.app/en/articles/14496679-for-creators-how-do-i-upload-videos-for-tasks-on-billo.md): Approved for a task, how do I upload?
- [For Creators: Inviting Brand To Collaborate Again](https://help.billo.app/en/articles/9892206-for-creators-inviting-brand-to-collaborate-again.md): I'd like to work with the brand again. How can I do that?
- [For Creators: Becoming a Premium Creator](https://help.billo.app/en/articles/6230554-for-creators-becoming-a-premium-creator.md): Discover how to become a Premium Creator on Billo and earn higher payouts by meeting key performance goals
- [For Creators: What are Partnership Ads?](https://help.billo.app/en/articles/12077578-for-creators-what-are-partnership-ads.md): Learn what Partnership Ads are, how they work for creators, and how you can earn, grow, and collaborate with brands on Billo.
- [For Creators: How to Create and Share an Instagram Partnership Ad Code](https://help.billo.app/en/articles/12077707-for-creators-how-to-create-and-share-an-instagram-partnership-ad-code.md)
- [For Creators: Creator Eligibility Requirements for Partnership Ads \(Meta\)](https://help.billo.app/en/articles/12077609-for-creators-creator-eligibility-requirements-for-partnership-ads-meta.md)
- [For Creators: How to create and share a TikTok Spark Ad code](https://help.billo.app/en/articles/12129799-for-creators-how-to-create-and-share-a-tiktok-spark-ad-code.md): Learn how to generate and share a TikTok Spark Ad code on Billo.
- [For Creators: Sell Extra Footage, Earn More from Every Shoot 💸](https://help.billo.app/en/articles/14723934-for-creators-sell-extra-footage-earn-more-from-every-shoot.md)
- [For Creators: Hooks – Key to High-Performing Video Ads](https://help.billo.app/en/articles/8894539-for-creators-hooks-key-to-high-performing-video-ads.md): What makes a good video intro & how to craft an engaging/thumb-stopping hook.
- [For Creators: Mastering Creative Video Ad Concepts](https://help.billo.app/en/articles/8943608-for-creators-mastering-creative-video-ad-concepts.md): Filming ideas & tips on creating an effective Video Ad + concept types on Billo.

## Organic Posting and Partnership Ads

- [For Brands: What are TikTok Spark Ads and why use them?](https://help.billo.app/en/articles/12130000-for-brands-what-are-tiktok-spark-ads-and-why-use-them.md): Learn what TikTok Spark Ads are, why they boost brand performance, and how to run them with Billo creators using Spark Ad codes.
- [For Brands: Partnership Ads - How to promote creator content on Instagram & Meta](https://help.billo.app/en/articles/12129943-for-brands-partnership-ads-how-to-promote-creator-content-on-instagram-meta.md): Learn how to use Instagram & Meta Partnership Ads on Billo to boost creator content, build trust, and scale your brand’s reach.
- [Organic Posting and Partnership Ads](https://help.billo.app/en/articles/12379731-organic-posting-and-partnership-ads.md): Learn the difference between Organic Posting and Partnership Ads. Organic Posting lets creators post approved videos on their social profiles for 30 days. Partnership Ads let brands run ads using t...
- [Ordering Services Post-Delivery](https://help.billo.app/en/articles/12687378-ordering-services-post-delivery.md): I want the creator to post the video I just approved.
- [For Brands: Partnership Ads – Account-Level Permissions](https://help.billo.app/en/articles/14494970-for-brands-partnership-ads-account-level-permissions.md): Learn how to use the new Meta Partnership Ads: Account-level service on Billo to run creator-backed ads without requiring organic posting.