If you get a notification that your account may be limited or suspended due to not uploading or late video upload, don’t upload temporary or placeholder videos.
Why: Any video you upload is assumed final. Temporary videos can get auto-approved, and the brand may lose their edit requests.
⚠️ Consequences for Uploading Placeholder or Wrong Videos
Uploading a placeholder, temporary, or incorrect video — intentional or not — is a violation of Billo's platform guidelines. As a creator, it is your responsibility to ensure every upload is the correct, final video.
First offense: You will receive a formal warning. Your account will be flagged, and a note will be added to your profile. If it happens again, your account will be restricted, and you will no longer be able to apply to new tasks.
Second offense: Your account will be suspended immediately. You will not be able to apply to any new tasks. Suspension is temporary only if you complete all your active and pending tasks by the deadlines based on the task requirements. If you request to be removed from any active task or fail to meet your deadlines, the suspension becomes permanent. Product costs from tasks you are removed from will be deducted from your next payout.
Billo Support will not lift any suspension until all videos have been reviewed and confirmed as correct uploads.
This policy applies to all creators regardless of tenure on the platform.
What to do:
Only upload your final video.
If a delay isn’t your fault (waiting for the product, clarification, or brand), contact Billo Customer Support to request your video be excluded from your delivery score.
Additional unavoidable delays, such as issues accessing required apps or digital products, may also qualify for exclusion. Ensure you gather all necessary proof to support your request.
The timer for on-time delivery starts when the courier marks the package as 'delivered,' and this system relies on courier tracking data and timestamps of received and uploaded videos.
When your timer starts, but you don’t have the product yet:
If you encounter other uncontrollable delays, such as waiting for app access or other digital requirements while your timer runs, you'll need to follow the same exclusion process as outlined for shipping delays.
Don’t worry! You don’t need to stress or upload a placeholder. Simply contact Billo Customer Support and submit the Delivery Score Exclusion Form to have your video excluded from your on-time delivery score. This ensures you won’t be penalized while waiting for the product or instructions.
To request task exclusion, identify the affected task(s) and document the delay's reason as beyond your control. Contact support to submit your exclusion request with supporting proof if applicable, such as shipping delay notifications or proof of pending access requests.
FAQ
Can campaign deadlines be extended? No, campaign deadlines are system-generated and locked.
What happens if my shipping job wasn’t converted, and shipping delays occurred? Tasks delayed due to shipping can be excluded from the On-Time Delivery Score to prevent penalties.
What should I do if I’m waiting for app access? You can request task exclusion to avoid impacts on your delivery score due to delays caused by pending app or digital product access.
How is the delivery score calculated? The delivery score is based on your last 20 approved videos, updating dynamically as new videos are approved.
Tip: Never upload unfinished videos. Use the support process to protect your score. 💬
For more information or questions, refer to the FAQ section for common concerns about campaign deadlines and uncontrollable delays.