If you get a notification that your account may be limited or suspended due to not uploading or late video upload, don’t upload temporary or placeholder videos.
Why: Any video you upload is assumed final. Temporary videos can get auto-approved, and the brand may lose their edit requests.
What to do:
Only upload your final video.
If a delay isn’t your fault (waiting for the product, clarification, or brand), contact Billo Customer Support to request your video be excluded from your delivery score.
Additional unavoidable delays, such as issues accessing required apps or digital products, may also qualify for exclusion. Ensure you gather all necessary proof to support your request.
When your timer starts, but you don’t have the product yet:
If you encounter other uncontrollable delays, such as waiting for app access or other digital requirements while your timer runs, you'll need to follow the same exclusion process as outlined for shipping delays.
Don’t worry! You don’t need to stress or upload a placeholder. Simply contact Billo Customer Support and submit the Delivery Score Exclusion Form to have your video excluded from your on-time delivery score. This ensures you won’t be penalized while waiting for the product or instructions.
To request task exclusion, identify the affected task(s) and document the delay's reason as beyond your control. Contact support to submit your exclusion request with supporting proof if applicable, such as shipping delay notifications or proof of pending access requests.
FAQ
Can campaign deadlines be extended? No, campaign deadlines are system-generated and locked.
What happens if my shipping job wasn’t converted, and shipping delays occurred? Tasks delayed due to shipping can be excluded from the On-Time Delivery Score to prevent penalties.
What should I do if I’m waiting for app access? You can request task exclusion to avoid impacts on your delivery score due to delays caused by pending app or digital product access.
Tip: Never upload unfinished videos. Use the support process to protect your score. 💬
For more information or questions, refer to the FAQ section for common concerns about campaign deadlines and uncontrollable delays.