If you get a notification that your account may be limited or suspended due to not uploading or late video upload, don’t upload temporary or placeholder videos.
Why: Any video you upload is assumed final. Temporary videos can get auto-approved, and the brand may lose their edit requests.
What to do:
Only upload your final video.
If a delay isn’t your fault (waiting for the product, clarification, or brand), contact Billo Customer Support to request your video be excluded from your delivery score.
When your timer starts, but you don’t have the product yet:
Don’t worry! You don’t need to stress or upload a placeholder. Simply contact Billo Customer Support and submit the Delivery Score Exclusion Form to have your video excluded from your on-time delivery score. This ensures you won’t be penalized while waiting for the product or instructions.
Tip: Never upload unfinished videos. Use the support process to protect your score. 💬