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For Creators: What If Brand Contacts You Outside of Billo?

Brand sent me a message via social media, what should I do?

Gabrielė avatar
Written by Gabrielė
Updated this week

Please do not reply to any emails or messages you receive outside of Billo.

This ensures that all communication remains secure and is monitored for your protection.

If a brand has contacted you outside of Billo, please inform our support team about the situation. They will handle communication with the client on your behalf. This includes phone calls, text messages, emails, or any other form of direct outreach outside the platform.

To ensure smooth communication and collaboration, brands should only reach out to creators directly through the Billo platform.

Creators should also report any violations of this policy to ensure appropriate actions are taken.

For more information, check out our article: How To Communicate With The Brand? 💬

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