First things first, The Website is meant for Brands to access Billo 💻
and the Billo Creator's App is meant for Creators to access Billo📱
Suddenly lost all your tasks? Can't find your videos? Don't have a brand?
You might be experiencing a login issue if you can't find your brand, tasks, or videos. This could mean: Additionally, issues with your browser, such as cache or cookies, or interference from VPNs or firewalls can also contribute to login problems.
You created a new account using a different login method
You signed up for an account using a different email address
You are using the wrong login method to access your account
Here's what you should do to access your existing account. Besides ensuring you use the correct login credentials, consider general troubleshooting steps like restarting your browser, clearing cache, or trying a different browser.
Check Your Sign in method
Make sure to remember the method you used to sign up and create your profile and use the same one every time you log on to Billo.
For Brands
On https://manage.billo.app/ you will be given 2 options:
🌐 Sign in with Google
a pop-up window will open so you can sign in with your Google account
❓Forgot your Google password? ➡️ Change or reset your Google password
🔒 Email + Password
type in the email + password you used when you registered for your account
❓Don't remember your password? A password reset email will be sent to you. Don't forget to check the spam folder!
For Creators
On mobile, using the Billo Creator's App you click on "Login" a pop-up will open and give you 3 options:
🍎 Sign in with Apple
A pop up to the Apple ID Sign In page will open, so you can log into your account
👤 Sign in with Facebook
You will be redirected to Facebook, so you can log into your Facebook account
🌐 Sign in with Google
You will be redirected to Google, so you can sign in with your Google account. If you're experiencing issues accessing the platform, disconnect any active VPNs or firewalls temporarily to see if they are causing interference.
Forgot your password?
Go through the process of recovering your password through the login method you used:
❗️If you accidentally signed up as a brand or creator, please contact our Customer Support Team through chat for assistance. If you're unable to resolve other persistent issues after troubleshooting, also provide the support team with details about your account type, platform, and error messages for faster resolution.