Suddenly lost all your tasks? Can't find your videos? Don't have a brand? You might be experiencing a login issue. Don't worry! This article is here to help you figure out what might be wrong when you're trying to access your account 🥸

First things first, The Website is meant for Brands to access Billo 💻 and

on mobile, the Billo Creator's App is meant for Creators to access Billo📱

💡 PRO TIP: Make sure to remember the method you used to sign up and create your profile and use the same one every time you log on to Billo.

❗️If you accidentally made an account on the wrong platform (Web or App) please contact our CS Team through chat, so we can assist you 🚀


For Brands

On https://manage.billo.app/ you will be given 2 options:

🌐 Sign in with Google

a pop-up window will open so you can sign in with your Google account

Don't remember your password? Go through the process of recovering your password through Google

🔒 Email + Password

type in the email + password you used when you registered for your account

Don't remember your password? Click on this only if you used this method, a password reset email will be sent to you. Don't forget to check the spam folder!


For Creators

On mobile, using the Billo Creator's App you click on "Login" a pop-up will open and give you 3 options:

🍎 Sign in with Apple

A pop up to the Apple ID Sign In page will open, so you can log into your account

👤 Sign in with Facebook

You will be redirected to Facebook, so you can log into your Facebook account

🌐 Sign in with Google

You will be redirected to Google, so you can sign in with your Google account

Don't remember your password?

Go through the process of recovering your password through the login method you used (Apple, Facebook, or Google)


Might be helpful:

How can I sign up on Billo as a brand?

How can I sign up on Billo as a Creator?

I don't get a password reset email


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