Suddenly lost all your tasks? Can't find your videos? You might be experiencing a login issue. Don't worry! This article is here to help you figure out what might be wrong when you're trying to access your account 🥸
First things first, The Website is meant for Brands to access Billo 💻 and
The Mobile App is meant for Creators to access Billo📱
💡 PRO TIP: Make sure to remember the method you used to sign up and create your profile and use the same one every time you log on to Billo.
❗️If you accidentally made an account on the wrong platform (Web or App) please contact our CS Team through chat, so we can assist you 🚀
For Brands
On https://manage.billo.app/ you will be given 2 options:
🌐 Sign in with Google
a pop-up window will open so you can sign in with your Google account
❓Don't remember your password? Go through the process of recovering your password through Google
🔒 Email + Password
type in the email + password you used when you registered for your account
❓Don't remember your password? Click on this only if you used this method, a password reset email will be sent to you. Don't forget to check the spam folder!
For Creators
On the Mobile App you click on "Login" a pop up will open and give you 3 options:
🍎 Sign in with Apple
A pop up to the Apple ID Sign In page will open, so you can log into your account
👤 Sign in with Facebook
You will be redirected to Facebook, so you can log into your Facebook account
🌐 Sign in with Google
You will be redirected to Google, so you can sign in with your Google account
❓Don't remember your password?
Go through the process of recovering your password through the login method you used (Apple, Facebook, or Google)
Might be helpful:
How can I sign up on Billo as a brand?
How can I sign up on Billo as a Creator?
I don't get a password reset email