Suddenly lost all your tasks? Can't find your videos? Don't have a brand? You might be experiencing a login issue. Don't worry! This article is here to help you figure out what might be wrong when you're trying to access your account 🥸

First things first, The Website is meant for Brands to access Billo 💻 and

on mobile, the Billo Creator's App is meant for Creators to access Billo📱

💡 PRO TIP: Make sure to remember the method you used to sign up and create your profile and use the same one every time you log on to Billo.

❗️If you accidentally made an account on the wrong platform (Web or App) please contact our CS Team through chat, so we can assist you 🚀


For Brands

On https://manage.billo.app/ you will be given 2 options:

🌐 Sign in with Google

a pop-up window will open so you can sign in with your Google account

❓Don't remember your password? Go through the process of recovering your password through Google

🔒 Email + Password

type in the email + password you used when you registered for your account

❓Don't remember your password? Click on this only if you used this method, a password reset email will be sent to you. Don't forget to check the spam folder!


For Creators

On mobile, using the Billo Creator's App you click on "Login" a pop-up will open and give you 3 options:

🍎 Sign in with Apple

A pop up to the Apple ID Sign In page will open, so you can log into your account

👤 Sign in with Facebook

You will be redirected to Facebook, so you can log into your Facebook account

🌐 Sign in with Google

You will be redirected to Google, so you can sign in with your Google account

❓Don't remember your password?

Go through the process of recovering your password through the login method you used (Apple, Facebook, or Google)


Might be helpful:

How can I sign up on Billo as a brand?

How can I sign up on Billo as a Creator?

I don't get a password reset email


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