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How to share tracking information with your creators
How to share tracking information with your creators

How to add shipping information and where to find it?

Deimante avatar
Written by Deimante
Updated over a week ago

The best way for us to keep track of your products is to make sure that the tracking information is up to date. The Billo team and creators need this information to look out for the products that will be used in videos πŸ“¦

How to add tracking information:

  1. On the Task Page go to 🚚 Product Delivery

    1. Due to Ship - these are the items that need to be shipped out to your creators

    2. Shipped - these are the items that are already marked as shipped

  2. You will see a "Mark as shipped"

  3. Input the tracking number πŸ“¦ The app will automatically detect the courier

  4. Press Confirm and the creator should be moved to the "Shipped" tab

You have successfully marked the item as Shipped πŸš€

Not sure where to find your tracking information?

Here are some helpful guides from the most common couriers 🚚

You will be able to see the status of your product, and if your creator has received this on the task's Product Delivery page of your task 🚚

It looks something like this:

⚠️ Received damaged (the product arrived but it is damaged)

βœ… Marked as received (the creator can start working on your video!)

❌ Not Received yet (the creator does not have your product yet)

How to Update or Make Changes to the Tracking Info

If, at any point in time you need to update the tracking info, all you need to do is press the pen tool beside the tracking number to make changes πŸ–ŠοΈ

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