Billo

Do you have questions before getting started? We'll cover frequently asked questions here.

How does Billo work?

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Ador

Save your brand's visual identity once and apply it automatically to every order with Captions-only or Expert editing.

Brand Kits

All about your Brief Status and Actions

Get to know your Brand dashboard, and explore the different tabs you need to navigate through the platform. 😎

Dashboard Navigation

How long does it take to get a video?

Steps on how to create a brief, get a video, and place an order

How to Create a Campaign?

Can I order photos from my Creator? How do I request edits and download the photos I ordered?

How to Order and Download Photos

I want to make a similar brief, can I just duplicate my last one?

How do I duplicate my brief?

More specific details, just for your approved creator 😉

Creating a Task: Using the Additional details

Share examples of content you LIKE and DON'T LIKE with your creators

How to upload content examples?

How to get the most out of the Task Brief and have an awesome video!

Guide to Writing Scenes and Mentions

Order additional video hooks to add variety to your videos

Additional Intros for your Video

Order an additional video from the same creator

Add a Unique Video to Your Task

Manage briefs, track tasks, and collaborate effortlessly with creators

Briefs vs. Tasks

Get 1:1 and 4:5 cropped versions of your original video with our Vertical + Square Crop add-on.

Vertical + Square Crops

Get four instant scripts built from real results across 326k ads and $500M in purchase value, each paired with best-fit creators.

Data-backed AI scripts

Tasks

How to make sure the right creators will apply to your task?

Choosing Your Creator Preferences

What is the difference between Regular and Premium Creators?

Do you have specific requirements for creators applying to your task?

Looking for a Specific Creator

Not enough creators applying to your tasks?

How to get more applications?

Can I choose/see who is going to review my products and do my videos?

Reviewing Creator Applications

Guide on selecting additional creators to an existing brief, so you can work with another creator who applied

How to Approve Additional Creators for Your Brief

How do I send the creator my product, so they can make my video?

I Approved a Creator, What Happens Next?

Choices made simple: check the videos that creators have made recently

Am I able to see the previous work of the creators?

What if nobody applies to work on my brief?

There are no Creator Applications in my Brief

What is an average time for creators to apply

How long does it take for creators to apply?

What to do if your task isn't attracting the right creators?

What happens if I do not find the creators I want to work with?

I need to reach out to my creator directly, help!

How do I contact my creators?

Ready to choose the creators you want to work with? This guide is for you!

How do I approve creators?

Effortlessly invite and track creators for your video ads, whether for new or existing briefs, seamlessly in one place.

How do I invite creators to my briefs?

Finding and inviting creators has never been simpler! Explore creators and send direct invitations effortlessly.

Discover & Invite Creators More Easily!

How to use the creator filtering tool to quickly find and invite creators who match your specific campaign criteria.

How to Filter Creators

Creators

Product delivery to the creator process explained.

How does the creator get my product?

Your product is a reward for the video your creator makes

Is the product supposed to be free for creators?

Is it possible to send your creator multiple products for 1 task?

Shipping Multiple Products to Your Creator

Where can I find the creator's delivery address?

Where can I find answers to the Screening Questions?

How to add shipping information and where to find it?

How to share tracking information with your creators

Product Delivery

Real-time updates on the video you ordered 🚀

Track the status of your video

Where do I find the videos I already approved?!

Video approval process

How do I request for changes if delivered content doesn't fit the brief? Where did the edit request button go?

For Brands: How to request edits and reshoots

What extra edits can I get for my video? Where is the version with editing services?

Do you offer editing services?

What kind of photos can I expect to receive from creators?

Photo examples

I did not approve the video, how do I unapprove this?

Why was my video approved?

Where can I review the video? Where are the videos I approved?

How do I find the videos to approve?

How to download a video?

Where is my video? I was notified that my creator uploaded but I cannot find it.

I cannot see the video the creator uploaded

How Billo turns UGC into high-performing video ads with platform-specific edits, CTAs, and attention-grabbing hooks.

Here’s How Billo Expert Editing Turns UGC into High-Performing Video Ads

Browse and purchase extra clips and photos your creator captured on set, without briefing a new shoot.

For Brands: Unlock Raw Footage from Your Creators

Content

Will the creator post my video on Meta or TikTok?

Do creators post videos on their social media?

How many creators are on Billo?

What country are your creators from? Can I order videos in French, Spanish, German, or any other language?

Can I get a video in another language?

Where to find Billo Terms of Service?

Ordering a video for Amazon? Check this out to make sure your ad is approved 😉

Amazon Video Requirements

What do I do if I need a video that's more than a minute?

Can I order a video longer than 60 seconds?

What aspect ratio works for each platform?

Can I choose multiple aspect ratios in one task?

Meta Integration: Unlocking Deeper Insights for Your Brand

We’re here to help! Whether you’re a creator or a brand, we know that sometimes you need to talk to a real human and we’ve got you covered.

Need help? Here's how to chat with Billo Support 💬

Learn what not to include in your brief on Billo. Avoid raw clip requests, external links, and off-platform requests.

Brief & Content Guidelines: What’s Not Allowed on Billo (and Why It Matters)

Get data-driven recommendations based on your Billo video ad performance, shaped by leading industry insights.

Creative Analytics: Data-driven creative recommendations

Create new ads from your existing videos in minutes. Scaling authentic UGC content with AI.

Achieve performance with Ad variations

Billo Homepage

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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How does Billo work?

Tasks

Creators

Product Delivery

Content

FAQ