You have already received your content, but it does not fit your task brief, or you want changes to be made. In such a case, you can submit a reshoot request or an edit request, depending on the type of change needed.
Before requesting edits, keep in mind:
Once a reshoot or edit request is sent, you will not be able to see the content anymore.
Requesting reshoots or edits will delay the delivery time by 2-5 business days.
The Billo watermark will be removed when you download any approved video.
Brands have up to 2 requests per piece of content (e.g., main video, hooks, photos). Make it count!
Edits can only be requested for content uploaded and created within the Billo Manage Platform.
🚫 If the brief, script, or key requirements are provided outside of the brief (e.g., in chat or a separate document), Billo cannot guarantee that the script will be followed or that reshoot/edit requests will be honored.
Please review the Brief Submission Guidelines here
How to Submit a Reshoot and/or Edit Request
Follow these steps:
Go to the "Videos" section.
Navigate to "By Creator" > "Waiting for Approval."
Select the content you want to review.
The content card will open on the right side of your screen.
Go to "Content" and select "Doesn't match brief."
Select the video or item you need to request a reshoot for and enter your detailed and complete request in the provided field.
Select "Send reshoot request" once ready.
Note: the request edits button has been updated to 'Doesn't match brief'. This is the first stage of the approval process and a reshoot request.
Note: pop-up opens where you can select the video and place your reshoot request for the creator
For Different Types of Requests:
Billo has two types of requests, each serving a different purpose and directed at a different team.
Reshoot Request (Stage 1): This is for the creator. Submit a reshoot request if the raw content you received does not match your original brief, and the creator needs to make adjustments to the video uploaded. This is not for stylistic preferences — it's specifically for cases where the content fails to meet the brief requirements.
Edit Request (Stage 2): This is for the Post-Production Team. Submit an edit request if you need changes to the editing of your content, such as adjustments to text, graphics, animation, or music. Edit requests are submitted after the raw content has been approved and handed off to post-production.
You may submit up to 2 requests per piece of content (e.g., main video, hooks, photos) for each type.
Providing clear and thorough instructions helps ensure a smooth process.
Here's an overview of the full review process:
Rules
Please keep in mind the rules when submitting a reshoot request
✅ You CAN submit a reshoot request if:
Creator uploaded content that does not fit the original brief
Creator was not able to say all the mentions in the brief
Creator mispronounced your brand name
Creator used your product incorrectly (Note: If your product requires specific installation or usage instructions, these must be clearly outlined in the brief or communicated directly to the creator beforehand. If instructions were not provided in advance, this may not be considered grounds for a reshoot request.)
✅ You CAN submit an edit request if:
There is an error in the Post-Production editing services, and you want this to be fixed
❌ Unfortunately, you CANNOT request a reshoot if:
You want your Creator to film differently from the original task brief
You want to add new scenes/mentions that weren't mentioned in the brief
You want to remove the voice-over in your video, even if it wasn't specified that this can't be used in your task brief
You want to change the call to action statement (for example, the promotion date changed)
You ordered a specific video duration, but provided a script or brief that exceeds that duration. If the script is too long to fit within the time ordered, the creator cannot be expected to include every part of it. We encourage creators to communicate this to the brand before filming — if both parties agree that certain parts will be cut or condensed, that agreement should be in place prior to content submission.
Important Things to Keep in Mind
Reshoot & Edit Requests
Request Button is Greyed Out? This means you've already reached the maximum of two requests for that piece of content. No further requests can be made through the platform.
Still Need Changes? If the content still needs revisions and you've used both requests, please contact our Customer Support Team for assistance.
Auto-Approved Content? If your content was automatically approved by the system (Billo), you will no longer see the reshoot or edit request option.
Support Team Assistance: If unable to act immediately, you can share your requests with the support team. They can step in and submit the request on your behalf, ensuring the process aligns with platform guidelines.
Sending Requests Through Chat? All reshoot and edit requests must be submitted within the designated request field. Requests sent via chat will not be recognized by the system and will not be considered valid. Additionally, sending a request through chat will not change the content status, and the auto-approval timer will remain active.
Auto-Approval Process
If content has been auto-approved by the system, changes can no longer be made directly through the platform. However, if the content still requires changes and your request is valid (i.e., within the scope of the original task brief), please contact the Billo Customer Support team.
If you reach out within 5 days of the content being auto-approved, we will review your request. If valid, the content may be unapproved to allow for changes. The creator can then upload the updated content in response to the request.
If you reach out after 5 days, unapproval and changes are not guaranteed. In such cases, brands may need to create a new task to ensure proper compensation for the creator.
Re-Opening and Unapproving Content
Once content has been auto-approved, we cannot simply unapprove it and reopen the task. If you need revisions, you must reach out to Billo Customer Support and provide a detailed request. Your request will be reviewed to ensure it aligns with the scope of the original task brief.
If your request is valid, our team will assess the best course of action. This may include unapproving the content to allow for changes or charging a reshoot fee if the requested changes require significant additional work or fall outside the original brief.
Please note that we cannot guarantee that changes will be made, especially if a significant amount of time has passed since the auto-approval and if they do not fit our rules.
Accidentally Approved Content?
If you mistakenly approved content and need changes, contact Billo Customer Support immediately for assistance. If the requested changes involve additional work or require a reshoot, these will be discussed and agreed upon with the creator before proceeding.
For any issues or special requests, our support team is always ready to help!
Post-Approval Edit Scenarios
When edits are requested after content has been approved, the following processes apply:
Additional Revisions Needed After Approval: If you need further changes after a video has been approved, these must still be submitted through the platform using the designated reshoot or edit request field — not via chat. Requests sent through chat will not be recognized by the system and will not be actioned.
Platform Unapproval: Billo's support team can unapprove the content, allowing an official reshoot or edit request to be placed through the platform. The creator can then upload the updated content in response to the request.
Late Requests: For requests made long after approval, brands are advised to open a new task to ensure proper compensation for the creator.