All videos waiting for your approval can be found under the Manage creatives, found on the top navigation menu > Videos
💬 You can also check the messages with the creator to see the status or if there are any updates about the video the creator uploaded.
If you cannot find the video that the creator uploaded. Here are a few reasons why:
The video is in Post-Production
If your order includes editing services, the video goes through post-production as soon as the creator uploads the video, and it can take 1-2 business days to complete before the Original Video and Video with Editing Service are available for you to review and approve.
An edit request was placed by the Billo Quality Team
Sometimes an edit might come from the Billo Team for reasons such as video quality, audio quality, or any errors the video might have. You can confirm this by checking the message with the creator and seeing if there is an update that an edit was placed. In this case, the video will not be visible to you until the creator uploads an edited version.
You might be logged into the wrong account
If you are completely unable to see any video or task orders under your brand, you might not be logged into the correct account. Ensure that you are logging in the correct method and the account you used when creating a Brand Account. If you are having log-in issues, you can check out this article Experiencing login issues, or reach out to the Billo Customer Support team.