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How do I contact my creators?

I need to reach out to my creator directly, help!

Justina avatar
Written by Justina
Updated over a week ago

You can communicate with approved Creators who are working on your task, by using the direct chat feature on the Billo platform! πŸ“©

Using Direct Chat

Here's how to send your approved creator a message via direct chat:

  1. Click on Messages at the top of your brand dashboard

  2. Find the creator you want to message based on the tasks you have active

  3. Send a message, and wait for a response! 😎

Best Practices

When to contact your creators via direct chat πŸ“©

βœ… To get their information for shipping purposes

βœ… If you want to share further instructions on how to use the product

βœ… In case there are changes or updates on product delivery time

When using the chat feature, please remember to:

βœ… Stay on topic. Questions and information should be relevant to the task being discussed

❌ Don’t solicit other community members for work/communication outside of Billo

❗️Keep in mind: Once the task is completed, the chat with the creator is closed automatically by the system. If there is anything you want to communicate with the creator, you can let the CS team know and we will reach out to him for you. πŸš€

Using Product Preferences Form

The Product Preferences form can be used to get answers from creators such as their clothing or shoe size, as well as their experience in a particular skill. This is the best way to communicate with your creators as soon as they apply to your task. 🀩

How to add a Product Preferences form:

This applies to Brands that already have an existing product. If you don't have a product yet, you can follow the steps when Creating your First task πŸš€

  1. Go to "Brand", then select "Products"

  2. Select the product you want to add a Product Preferences form to

  3. Click on "Edit"

  4. Scroll to the bottom, where you will see the "Product Preferences Form"

  5. Fill in the Product Preferences Form with questions you want to ask the creator as soon as they apply to your task πŸ€“

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