To send a message to the creators who are working on your task, you can use the direct chat feature on the Billo platform! It's really simple, and here's how to do it:

  1. Click on Messages at the top of your brand dashboard

  2. Find the creator you want to message to based on the tasks you have active

  3. Send a message, and wait for a response! 😎

Here's a visual:

When to contact your creators via direct chat πŸ“©

βœ… To get their information for shipping purposes

βœ… If you want to share further instructions on how to use the product

βœ… In case there are changes or updates on product delivery time

When using the chat feature, please remember to:

βœ… Stay on topic. Questions and information should be relevant to the task being discussed

❌ Don’t solicit other community members for work/communication outside of Billo

❗️Keep in mind: Once the task is completed, the chat with the creator is closed automatically by the system. If there is anything you want to communicate with the creator, you can let the CS team know and we will reach out to him for you. πŸš€


Might be helpful:

I've approved the creators. What happens next?

How can I see the content or ask for edits?

How do creators get my products?


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