You can communicate with approved Creators who are working on your task, by using the direct chat feature on the Billo platform! Communication outside the Billo platform via email, social platform, or phone is not allowed 📩
Using Direct Chat
Here's how to send your approved creator a message via direct chat:
Click on the Messages icon found at the top navigation beside Get a video
Find the creator you want to message based on the tasks you have active
Send a message, and wait for a response! 😎
Best Practices
When to contact your creators via direct chat 📩
✅ To get their information for shipping purposes
✅ To provide more information on how to access or use a digital product (online services, Games, Apps)
✅ To get sizing information.
✅ If you need to confirm certain information before shipping the product.
✅ If you need to get photos for a custom product
✅ If you want to share further instructions on how to use the product
✅ In case there are changes or updates on product delivery time
When using the chat feature, please remember to:
✅ Platform-only communication. To ensure quality and timely support, all discussions, including future projects, must remain on Billo.
❌ Don’t solicit other community members for work/communication outside of Billo
❌ Requesting edits. Edits requested through chat will not be accepted. Use the “Review” button in the Videos tab.
❗️Keep in mind:
You can only message creators you've approved for a task. 💬
Once the task is completed, the chat with the creator is closed automatically by the system after 48 hours. If there is anything you want to communicate with the creator later, you can let the CS team know and we will reach out to him for you.
If you haven't heard back from your creator and you need certain info from them to proceed with your order, please send our Support Team a message!
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