We do ask for brands to send their products to the creators, so they can try using them on their own and show the product in the video.
You’ll find creators' addresses under Delivery section in the main toolbar on Billo Manage or on the Product delivery page of the task. Addresses of the creators appear straight after you approve the creators you want to work with.
Please ship the products to Billo creators and update delivery information on Billo in 2 days after you approve creators' applications.
How do I input the tracking information?
On the Delivery Page of the Main Toolbar, OR in the Product Delivery tab of the Task Page 🚚 you will see:
Due to Ship - these are the items that need to be shipped out to your creators
Shipped - these are the items that are already marked as shipped
You will see "Mark as shipped"
Provide the shipping details 📦 The app will automatically detect the courier
Press Confirm and the creator should be moved to the "Shipped" tab
You will be able to see the status of your product, and if your creator has received this on the Product Delivery page of your task 🚚
It looks something like this:
⚠️ Received damaged (the product arrived but it is damaged)
✅ Marked as received (the creator can start working on your video!)
❌ Not Received yet (the creator does not have your product yet)
Have questions about the product status? You can reach out to the CS Team via chat and we can help you out! 💬