Billo Creators need your product so they can try using them on their own and show the product in the video. We do ask for brands to directly send their products to the creators' preferred shipping address 🚚
Creator Shipping Information
You can find the Creator's shipping information in the following places as soon as you approve the creators you want to work with.
Brands have 2 days after approving the creators' applications to ship their products.
If there are any delays, you can always inform your creator via Direct message.
If you need more than 2 weeks to ship out your product, please contact Support via chat 💬
Add tracking information
Here are steps on how to add the tracking information, so your creators can look out for your product 📦
Go to the Delivery Page of the Main Toolbar, OR in the Product Delivery tab of the Task Page 🚚
Click on "Mark as shipped"
Provide the shipping details by adding the tracking number 📦
Press Confirm and the creator will be moved to the "Shipped" tab
Product Delivery Status
You will be able to see the status of your product, and if your creator has received this on the Product Delivery page of your task 🚚
The product delivery page looks like this:
Delivery Status Meaning
⚠️ Received damaged (the product arrived but it is damaged)
✅ Marked as received (the creator can start working on your video!)
❌ Not Received yet (the creator does not have your product yet)
Have questions about the product status? You can reach out to the CS Team via chat and we can help you out! 💬
Can the creator return the product that I sent them?
No, we don't recommend asking creators to return the product that was sent, since this is part of the reward for making your video 🤩
Using the Same Product
Can the creator use the product they already have?
Yes! Creators can use the product they already have 😉 If you Re-Order your task from a creator who already has your product, they can use the same product in the new task.