💡 First, a quick tip:
Before reaching out, try searching our Help Center! We've created helpful articles that cover the most common questions and issues. Many users find what they need in just a few clicks, and it saves them time.
That said, if you still need assistance, here’s how to reach us:
🧑🎨 For Creators
You can message us directly through the Billo Creator App.
Steps:
Open the Billo Creator App → Tap Profile → Tap Get Help → Tap Send us a message
Use this option for:
Task or upload issues
Payout questions
Account troubleshooting
General support
🏢 For Brands
You can message us through the Billo Platform.
Steps:
Log in to your account → Click the question mark icon in the top right corner → Click Send us a message
Use this for:
Task status updates
Payment or invoice questions
Creator availability
Platform navigation
✉️ What’s the fastest way to reach support?
Chat with us directly by clicking the icon on your screen!
