You can track the status of the video using the direct chat with the creator 🤩
It looks something like this:
📦 Product-Related Updates
These task statuses also can be found on the Shipping/Delivery page. They are related to the Product status, when a creator marks a product as any of the following:
📌 Not yet received
Creator has not received the product. If you think the product should have arrived by now, reach out to the creator or courier provider you used
📌 Damaged / incorrect
Your creator received a damaged or wrong product. They can not proceed further without your clarification. Please contact your creator.
📌 Received
The product safely arrived, and is now in the Creator's hands! Your creator now has 7-12 days to upload your video.
🎥 Video Related Updates
These task statuses can only be found via direct messages. They are related to the status of the video that has been uploaded by your creator/In-house editing team, and can mean that action is required from the brand.
📌 Video uploaded and pending review by Billo Quality Team
Billo Quality Assurance will review the video in 1 business day 🚀
📌 Edits requested by Billo Quality Team
Our quality assurance team found some issues. Creator has to fix them and reupload them in 2 business days.
📌 Edit request fulfilled by Creator
Your creator has uploaded an edited version of the video, and the Billo Quality Assurance will review the video in 1 business day 🚀
📌 Video uploaded and awaiting post-production
Our in-house team of editors is working on the editing services you ordered. This will take up to 1-2 business days.
📌 Content ready for approval. It will be auto-approved in 3 workdays
You can approve or request edits during this stage. Make sure to take action within 3 business days otherwise, the video will be auto-approved by our system.
📌 Content auto-approved by Billo
The video has been auto-approved, and you will no longer be able to request for edits. Honest Review videos will always be auto-approved by Billo.
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