You can track the status of the video using the direct chat with the creator 🤩
It looks something like this:
📦 Product-Related Updates
These task statuses also can be found on the Shipping/Delivery page. They are related to the Product status, when a creator marks a product as any of the following:
📌 Not yet received
Creator has not received the product. If you think the product should have arrived by now, reach out to the creator or courier provider you used
📌 Damaged / incorrect
Your creator received a damaged or wrong product. They can not proceed further without your clarification. Please contact your creator.
The product safely arrived, and is now in the Creator's hands! Your creator now has 7-12 days to upload your video.
🎥 Video Related Updates
These task statuses can only be found via direct messages. They are related to the status of the video that has been uploaded by your creator/In-house editing team, and can mean that action is required from the brand.
📌 Video uploaded and pending review by Billo Quality Team
Billo Quality Assurance will review the video in 1 business day 🚀
📌 Edits requested by Billo Quality Team
Our quality assurance team found some issues. Creator has to fix them and reupload them in 2 business days.
📌 Edit request fulfilled by Creator
Your creator has uploaded an edited version of the video, and the Billo Quality Assurance will review the video in 1 business day 🚀
📌 Video uploaded and awaiting post-production
Our in-house team of editors is working on the editing services you ordered. This will take up to 1-2 business days.
📌 Content ready for approval. It will be auto-approved in 3 workdays
You can approve or request edits during this stage. Make sure to take action within 3 business days otherwise, the video will be auto-approved by our system.
📌 Content auto-approved by Billo
The video has been auto-approved, and you will no longer be able to request for edits. Honest Review videos will always be auto-approved by Billo.
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