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Track the status of your video
Track the status of your video

Real-time updates on the video you ordered πŸš€

Gaby avatar
Written by Gaby
Updated over a week ago

You can track the status of the video using the direct chat with the creator 🀩

It looks something like this:

πŸ“¦ Product-Related Updates

These task statuses also can be found on the Shipping/Delivery page. They are related to the Product status, when a creator marks a product as any of the following:

πŸ“Œ Not yet received

Creator has not received the product. If you think the product should have arrived by now, reach out to the creator or courier provider you used

πŸ“Œ Damaged / incorrect

Your creator received a damaged or wrong product. They can not proceed further without your clarification. Please contact your creator.

πŸ“Œ Received

The product safely arrived, and is now in the Creator's hands! Your creator now has 7-12 days to upload your video.

πŸŽ₯ Video Related Updates

These task statuses can only be found via direct messages. They are related to the status of the video that has been uploaded by your creator/In-house editing team, and can mean that action is required from the brand.

πŸ“Œ Video uploaded and pending review by Billo Quality Team

Billo Quality Assurance will review the video in 1 business day πŸš€

πŸ“Œ Edits requested by Billo Quality Team

Our quality assurance team found some issues. Creator has to fix them and reupload them in 2 business days.

πŸ“Œ Edit request fulfilled by Creator

Your creator has uploaded an edited version of the video, and the Billo Quality Assurance will review the video in 1 business day πŸš€

πŸ“Œ Video uploaded and awaiting post-production

Our in-house team of editors is working on the editing services you ordered. This will take up to 1-2 business days.

πŸ“Œ Content ready for approval. It will be auto-approved in 3 workdays

You can approve or request edits during this stage. Make sure to take action within 3 business days otherwise, the video will be auto-approved by our system.

πŸ“Œ Content auto-approved by Billo

The video has been auto-approved, and you will no longer be able to request for edits. Honest Review videos will always be auto-approved by Billo.

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