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How to request for video edits
How to request for video edits

How do I request for changes, if delivered content doesn't fit the brief?

Ausrine avatar
Written by Ausrine
Updated over a week ago

You have already received your video, but it does not fit your task brief, or you want your creator to make some changes πŸ€” In such case, you can request video edits.

How to Request Edits

Here's how to request for Video edits:

  1. Click on Videos

  2. Click the video ▢️ to open the Content Card

  3. Move to Edit Requests tab

  4. Choose from drop-down menu and leave a comment

  5. Confirm by clicking Send Request

Before requesting edits, keep in mind:

  • Once an edit request is sent, you will not be able to see the video anymore.

  • Requesting edits will delay the video delivery time by 2-5 business days.

  • The Billo watermark will be removed when you download any approved video 😎

  • Brands have up to 2 edit requests per video uploaded to your task πŸ˜‰ make it count!

  • Include all edits in one request so that the creator can edit your video all at once. 😊 This includes any edits you want to request for the In-House editing services.


Please keep in mind the rules when requesting video edits from your Creator πŸš€

βœ… You CAN request edits if:

  • Creator uploaded a video that does not fit the original brief

  • Creator was not able to say all the mentions in the brief

  • Creator mispronounced your brand name

  • Creator used your product incorrectly

  • There is an error in the In-House Editing services, and you want this to be fixed

❌ Unfortunately, you CANNOT request edits if:

  • You want your Creator to film differently from the original task brief

  • You want to add new scenes/mentions that weren’t mentioned in the brief

  • You want to remove the voice-over in your video, even if it wasn't specified that this can't be used in your task brief

  • You want to change the call to action statement (for example, the promotion date changed);

Keep in mind

You can only place up to 2 edit requests per video (except for Honest Review Video type)

  • If there is still an issue with the video and you no longer have the option to place an edit request, please reach out to our support team.

  • If your video was auto-approved and you want to request an edit, please reach out to our support team.

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