You have already received your video, but it does not fit your task brief, or you want your creator to make some changes 🤔 In such case, you can request video edits.
How to Request Edits
Here's how to request for Video edits:
Click on Videos
Click the video ▶️ to open the Content Card
Move to Edit Requests tab
Choose from drop-down menu and leave a comment
Confirm by clicking Send Request
Before requesting edits, keep in mind:
Once an edit request is sent, you will not be able to see the video anymore.
Requesting edits will delay the video delivery time by 2-5 business days.
The Billo watermark will be removed when you download any approved video 😎
Brands have up to 2 edit requests per video uploaded to your task 😉 make it count!
Include all edits in one request so that the creator can edit your video all at once. 😊 This includes any edits you want to request for the In-House editing services.
Rules
Please keep in mind the rules when requesting video edits from your Creator 🚀
✅ You CAN request edits if:
Creator uploaded a video that does not fit the original brief
Creator was not able to say all the mentions in the brief
Creator mispronounced your brand name
Creator used your product incorrectly
There is an error in the In-House Editing services, and you want this to be fixed
❌ Unfortunately, you CANNOT request edits if:
You want your Creator to film differently from the original task brief
You want to add new scenes/mentions that weren’t mentioned in the brief
You want to remove the voice-over in your video, even if it wasn't specified that this can't be used in your task brief
You want to change the call to action statement (for example, the promotion date changed);
Keep in mind
You can only place up to 2 edit requests per video (except for Honest Review Video type)
If there is still an issue with the video and you no longer have the option to place an edit request, please reach out to our support team.
If your video was auto-approved and you want to request an edit, please reach out to our support team.