You have already received your video, but you are not quite happy with the result or it does not fit your brief... 😔 In such case, you can request video edits. See the steps below to do so:
Content > More > Request Edits > (choose from drop-down menu and leave a comment) > Send Request
Keep in mind that you CAN request edits if:
✅ creator uploaded the video which does not fit the original brief;
✅ creator forgot to include (mention) information that was stated in the brief;
✅ creator uploaded the video which is too long/wrong ratio;
✅ creator mispronounced your brand name.
Unfortunately, you CANNOT request edits if:
❌ you want additional scenes, mentions, or edits that weren’t mentioned in the brief;
❌ you want to remove the voice-over in your video, even though you haven't; specified that this can't be used in your task brief;
❌ you want to change the call to action statement (for example, the promotion date changed);
Make sure to include all edits in one request so that the creator can edit your video all at once.😊
❗If there is an issue with subtitles/add-ons, please let our CS team know.
Might also be helpful:
How do I find and approve the videos?
Creator has uploaded the video but it's not showing.