You have already received your video, but it does not fit your task brief, or you want your creator to make some changes 🤔 In such case, you can request video edits.
Before requesting edits, keep in mind:
Once an edit request is sent, you will not be able to see the video anymore.
Requesting edits will delay the video delivery time by 2-5 business days.
The Billo watermark will be removed when you download any approved video
Brands have up to 2 edit requests per video uploaded to your task. Make it count!
Include all edits in one request so that the creator can edit your video all at once. This includes any edits you want to request for the In-House editing services.
Edits can only be requested for videos uploaded and created within the Billo Manage Platform.
🚫 If the brief, script, or key requirements are provided outside of the brief (e.g., in chat or a separate document), Billo cannot guarantee that the script will be followed or that edit requests will be honored.
Please review the Brief Submission Guidelines here
How to Request Edits
Follow these steps to request edits for your video:
Go to the "Videos" Section.
Navigate to "By Creator" > "Waiting for Approval."
Select the video you want to review.
The content card will open on the right side of your screen.
Click the "Edit Requests" tab.
Enter your detailed and complete edit request in the provided field.
For Different Types of Edits:
Creator's Video: All edit requests must be included in the provided field. Ensure your instructions are clear and specific.
Editing Services Ordered: If your request involves text, graphics, animation, or music, include all details in the provided field. These will be directed to our In-House Motion Graphics Team for processing.
Providing clear and thorough instructions helps ensure a smooth editing process.
Rules
Please keep in mind the rules when requesting video edits from your Creator 🚀
✅ You CAN request edits if:
Creator uploaded a video that does not fit the original brief
Creator was not able to say all the mentions in the brief
Creator mispronounced your brand name
Creator used your product incorrectly
There is an error in the In-House Editing services, and you want this to be fixed
❌ Unfortunately, you CANNOT request edits if:
You want your Creator to film differently from the original task brief
You want to add new scenes/mentions that weren’t mentioned in the brief
You want to remove the voice-over in your video, even if it wasn't specified that this can't be used in your task brief
You want to change the call to action statement (for example, the promotion date changed);
Important Things to Keep in Mind
Edit Requests
Edit Request Button is Greyed Out? This means you've already reached the maximum of two edit requests per video. No further requests can be made through the platform.
Still Need Changes? If the video still needs revisions and you've used both edit requests, please contact our Support Team for assistance.
Auto-Approved Video? If your video was automatically approved by the system, you will no longer see the edit request option.
Sending Edit Requests Through Chat? All edit requests must be submitted within the designated edit request field. Requests sent via chat will not be recognized by the system and will not be considered valid. Additionally, sending an edit request through chat will not change the video status, and the auto-approval timer will remain active.
Auto-Approval Process
If a video has been auto-approved by the system, edits can no longer be made.
However, if the video still requires changes and your edit request is valid (i.e., within the scope of the original task brief), please contact the Billo Customer Support team.If you reach out within 5 days of the video being auto-approved, we will review your request. If valid, the video may be unapproved to allow for edits.
If you reach out after 5 days, unapproval and edits are not guaranteed.
Re-Opening and Unapproving a Video
Once a video has been auto-approved, we cannot simply re-open tasks. If you need revisions, you must reach out to Billo Customer Support and provide a detailed edit request. Your request will be reviewed to ensure it aligns with the scope of the original task brief.
If your request is valid, our team will assess the best course of action, but please note that we cannot guarantee that edits will be made, especially if a significant amount of time has passed since the auto-approval and if they do not fit our rules.
Accidentally Approved a Video?
If you mistakenly approved a video and need changes, contact Billo Customer Support immediately for assistance.
For any issues or special requests, our support team is always ready to help!