Well done! You've just chosen the creator to work with you. Now they need to get your product or service 🤝
We do ask brands to send their products to the creators for free, as it is part of their reward for making a video for your brand. ✈️
You’ll find creators' addresses under the Manage campaigns > Shipments found on the top navigation on Billo Manage. The addresses of the creators appear straight after you approve the creators you want to work with.
Please ship the products to Billo creators and update the delivery information on the platform within 2 days after you approve the creators' applications. 📦 (Please update package tracking details once you send the product out.)
Need more time to ship your products?
Send us a message via chat, and we will assist you 💬
What happens next?
Once creators have a product in their hands, they will create the content.
You’ll be notified when the content is ready for approval.
When you approve the content, creators get rewarded 🎉
Want to approve more creators who applied?
Check this out ➡️ How to Approve Additional Creators for Your Brief
Accidentally approved a creator?
If you mistakenly approved a creator, here’s what you can do:
Inform the creator via chat as soon as possible to clarify the mistake.
Reach out to our Customer Support team via chat for assistance in resolving the issue. While we cannot undo an approval, we can help guide you on the next steps to manage the situation.
The creator is late in uploading?
Try reaching out to the creator via direct chat, or send our Customer Support team a message so we can follow up
If you need further assistance, feel free to reach out to our Customer Support team! 💬