You can use your Billo balance as a payment option to pay for orders. When you purchase a pack or top-up balance, the funds are transferred to your Billo balance automatically. 👛
Wallet and Access
When you purchase a Pack, a Wallet is automatically created and linked to your account. This Wallet is personal by default, which means only you can access the funds.
If you’d like a colleague to have access to the same Wallet, please contact our Customer Support team and request Shared Wallet Access. You’ll need to provide your colleague’s email address. Once the request is completed, both of you will have access to the Wallet.
To gain access to a shared wallet, the wallet owner must explicitly authorize your account. This involves confirming your email address or providing other necessary details. Once the wallet owner has confirmed, you can contact support to finalize the shared wallet setup.
Keep in mind that Wallets are tied to individual user accounts, not the brand profile itself.
How to check the funds you have in your Billo balance?
First, select the Wallet icon found on the top navigation
A new window will open—this will show your Billo balance.
How to use your Billo balance?
When selecting a creator or placing an order on the Billo platform, you can use your Billo balance as a payment option.
Once you've selected a creator and you are ready to check out, you will be redirected to the payment page.
Here, you will see the summary of your order and your payment method options
Select Billo balance
The exact amount of funds will be deducted from your Billo balance and a task will be generated.
How to top-up Your Billo balance?
If you do not have enough funds left, you can simply top-up your Billo balance.
Your funds will automatically be transferred to your Billo balance.
Top up your wallet by selecting the wallet icon and select the Pack that suits your budget.
Not enough Billo balance and do not want to top-up?
Use your remaining Billo balance
Select Other and select the payment method to pay for the price difference
Can my teammates access the same Wallet?
Yes, if you have other users under your brand, they can be given access, and a shared wallet will be created. Please contact our Support team for assistance.
Your colleague can request to be added to the shared wallet, but we will need the wallet owner's confirmation.
Please note that if the user has an existing wallet, you cannot share your wallet with them.
Additionally, wallet access is distinct from general brand account access. Being added to a brand account does not automatically grant wallet access. The wallet owner must explicitly share the wallet with your account. If the wallet owner has not confirmed your access, you will not be able to view or use the shared credits. Ensure that the wallet owner authorizes your account and contacts support if needed. For new brand users, remember that wallet access is not automatically granted. The wallet owner must explicitly share the wallet with your account to enable access.
Why Can't I See My Credits in My Billo Wallet?
If you're unable to view your credits in your Billo wallet, it could be due to account or wallet access issues. Use the troubleshooting steps below or contact Support for assistance.
If the issue persists, ensure that the wallet owner has shared access with your account. Confirm your email address with the wallet owner and contact support to verify the shared wallet setup.
Ensure you are using the correct login method associated with your account.
If credits remain not visible, verify that you’re logged into the correct account and not being prompted by the onboarding process.
For unresolved issues, contact Billo Customer Support and provide your account details for further assistance.