We aim to deliver quality videos to all our clients. In case you are not satisfied with Billo, we’ll be happy to give you a credit (hereof discount code of the value of your task) or a refund if:

1. you created or duplicated a task by accident or additional creator was added accidentally;

2. no suitable creators applied to your task. Please note, though, that in most such cases our Customer Support team can help you by inviting more quality creators to apply to your task. If you still find the creators not suitable, a credit or refund can be offered within a 30 days from the task approval date;

3. you haven’t shipped your product out to selected creators within 30 days of task creation and no longer wish to proceed with the task. A refund or a credit are only possible within this 30-day window in this case;

4. you have difficulties shipping your product to the US within 30 days of task approval. A refund or a credit are only possible within this 30-day window in this case;

5. you haven’t received a video within 30 days of the creator receiving your product (in such cases we will need to see proof of delivery). Here we will also compensate your product COGS (cost of goods sold is how much it costs to produce your products or services. It excludes indirect expenses, such as distribution costs and sales force costs). You will need to provide proof of COGS.

Billo.app is not accountable for reimbursing COGS or related costs in cases when products shipped fail to reach the creator (due to invalid tracking number, package returned to sender, lack of delivery confirmation, product was delivered damaged, etc.).

If you have other concerns or are experiencing a problem not mentioned above, please reach out to Customer Support.

Other helpful articles:

What happens if I did not find the creators I want to work with?

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How do I pay Content creators for the videos they create?

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