Refund Policy
Refunds apply only to the unused portion of your Billo Balance at the time of the refund request.
Within 30 days of purchase: the unused balance is fully refundable.
After 30 days of purchase: the unused balance remains refundable, subject to a 25% administration fee. Any bonus amount provided on top of your purchase (if applicable) is excluded from the refund.
The same policy applies to tasks that have been created but where no further action was taken (e.g., no creator selected, no product shipped). Refunds in this case are only possible within 30 days from task creation. After 30 days, the order is considered voided, and no refund will be issued.
Additional Terms for Pack Purchases
All Packs expire 12 months after the purchase date (unless otherwise specified in our sales message to you). Expired Packs cannot be used or refunded.
Refunds are based on the monetary value of the remaining balance in your Pack. Any bonus amount provided is excluded from the refund.
A 25% administration fee applies to all Pack refunds requested after 30 days.
Check Pack expiration policy for more information
If you have any questions, please reach out to us via Chat 💬