Refund Policy
Refunds apply only to the unused portion of your Billo Balance at the time of the refund request. Refunds for the unused portion apply strictly to the amount purchased by the user, excluding any promotional or bonus credits.
Additionally, in scenarios where a creator cannot be found within 30 days of initiating a purchase, a full refund is eligible for the unused balance, as long as it is requested within the timeframe.
Within 30 days of purchase, the unused balance is fully refundable.
After 30 days of purchase, the unused balance remains refundable, subject to a 25% administration fee. Any bonus amount provided on top of your purchase (if applicable) is excluded from the refund. For example, if you request a refund of $100 in unused balance after 30 days, $75 will be refunded after deducting the 25% administration fee.
The same policy applies to tasks that have been created but where no further action was taken (e.g., no creator selected, no product shipped). Refunds in this case are only possible within 30 days of task creation. After 30 days, the order is considered voided, and no refund will be issued. For example, if a task is created but no creator is selected, or no product is shipped within 30 days, the task will be voided, and no refund will be granted subsequently.
Furthermore, if a collaboration is canceled due to unforeseen circumstances, such as the creator being unable to fulfill collaboration requirements, the payment initially allocated for the collaboration will be returned to your Billo balance. This returned amount can then be used for placing another order.
Additional Terms for Pack Purchases
All Packs expire 12 months after the purchase date (unless otherwise specified in our sales message to you). Expired Packs cannot be used or refunded.
Refunds are based on the monetary value of the remaining balance in your Pack. Any bonus amount provided is excluded from the refund.
A 25% administration fee applies to all Pack refunds requested after 30 days.
Check Pack expiration policy for more information.
If you have any questions, please reach out to us via Chat 💬