Refund Policy

What happens if my order didn't go as planned? Can I cancel my order and get my payment back?

Aiste avatar
Written by Aiste
Updated over a week ago

We aim to deliver quality videos to all our clients. Sometimes the unexpected happens, and we completely understand.

  • You are eligible for a credit if you are not able to select a creator within 30 days of your task creation.

No credits or refunds can be granted after the above-mentioned 30-day period.


  • All Credit Packs expire 12 months and all Custom Packs expire 3 months after purchase date and cannot be used nor refunded after this period expires.

  • Billo’s refund policy applies to pack purchases.

  • In case of a refund, we will refund the monetary amount of the remainder of the purchased pack but not the value provided. A 25% administration fee will be deducted.

  • No reimbursement can be made in case you submitted your task before Pack Purchase and decided you wanted to apply your Pack code afterwards.

If you have any questions, reach out to us by sending us a message via Chat 💬

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