Skip to main content
Refund Policy

What happens if my order didn't go as planned? Can I cancel my order and get my payment back?

Aiste avatar
Written by Aiste
Updated over a week ago

You are eligible for compensation if you are not able to select a creator within 30 days of your task creation.

No compensation can be granted after the above-mentioned 30-day period.


  • All Packs expire 12 months after the purchase date, unless specified differently in our sales message to you, and cannot be used nor refunded after this period expires.

  • Billo’s refund policy applies to Pack purchases.

  • In case of a refund, we will refund the monetary amount of the remainder of the purchased pack but not the value provided. A 25% administration fee will be deducted.

Check Pack expiration policy for more information

If you have any questions, reach out to us by sending us a message via Chat 💬 to [email protected]

Did this answer your question?