Once you see on the tracking that the item has been delivered or as soon as the product is in your hands click on "Confirm product status"

You will be able to select options when confirming the product status

Select the option that applies to you! Brands will be notified when you mark the product as received ✅

❗️Steps to mark your product as received on the Billo Creator's app:

I've marked the product as received ✅

Great! The countdown will begin and you will have 5 days to work on and upload your video 😉 Good luck!

I did not receive a product 😞

First things first, double check the tracking information to make sure that the product was delivered to the correct address. Then, you can reach out to the brand via direct chat, to let them know you have not received the product yet

The product I received is damaged or incorrect 💔

If you received the product, and it's damaged or incorrect, please mark it as such on the Billo Creator's app so that the Brand is notified 💬

Creator: I haven’t received a product yet. What should I do?

Tips and Tricks for Creators

Brand contacted me outside of Billo. What should I do?

I am changing my address. What should I do?

Have other questions? Visit our Creators help center.