For a smooth collaboration, it’s crucial to keep the brand updated on the product’s status. 📦
Scenarios
✅ 1. I received the product
Once you’ve tracked the delivery or have the product in hand, make sure to mark it as received in the app. This starts the countdown, giving you 5 days to create and upload your video. Good luck!
😞 2. I did not receive the product
If you haven’t received the product, first check the tracking information to ensure it was delivered to the correct address. Then, contact the brand via direct chat to report the issue.
💔 3. The product I received is damaged or incorrect
If the product is damaged or not what you expected, mark it as such in the Billo Creator app. Then, contact the brand via direct chat to report the issue.
Step-by-Step Guide
Click on a task you have product status updates for
Tap "Confirm product status"
Select suitable option
Click "Confirm"
Important
💡 In all scenarios, the brand will be automatically informed about the product status. Always ensure to provide accurate information to avoid any complications.