Creators are required to submit their videos within 5 days of receiving the product. A countdown timer will appear on the task when it's time to upload.
For physical products, the 5-day countdown begins when the shipping company marks the product as "delivered." The "received" status is simply a communication to the brands that the product has safely reached your hands and doesn't initiate the countdown.
For digital products, the countdown starts once you're approved for the task.
❗️Your On-Time Delivery Score will be 100% as long as you deliver before the deadline ends and is visible to brands in your performance statistics when you apply for tasks.
*You can find this under your profile on the Billo Creator's App 🚀
How does it work? 💭
It shows you what % of your past 3 to 20 videos (approved in the previous 365 days) were delivered on time (within 5 days).
The score is expressed as "% of videos uploaded within 5 days."
Unsubmitted late videos impact the creator delivery score too.
Even if your score drops, don't stress, but aim to avoid it happening again! Each video you upload on time will contribute to an improved delivery score. Your score is recalculated after every video upload.
How can I improve my On-Time Score? 💯
Prepare for the shoot before receiving the product. 📝💡
Familiarise yourself with the task requirements. Read the whole brief, review examples, and understand client expectations.
Write a script and storyboard. While it might be challenging to craft a full script without the actual product, start with a draft. Jot down a few potential hooks, calls-to-action (CTAs), and key points about the product. This way, when you have the product, completing the script will be a breeze.
Plan out the essentials for your shoot. Decide on the location – whether it's the bathroom, kitchen, living room, or outdoors. Consider your outfit and style. Identify if any additional equipment or props are necessary. Jot down these details in advance, so you can focus on filming once the timer starts without any last-minute decisions.
Have any questions? Chat with the brand while you wait for the product to arrive! ⏰💬
For clarity on the brief or video inspiration, reach out to the brand with all your questions. Once your product arrives, you'll know exactly what the brand wants, making filming a breeze!
For any vacations or getaways - set your availability! 🧘
Manage and enjoy your planned time off by setting your availability on Billo. Simply navigate to Profile → My Availability → Request Time Off, choose your dates, and submit. To ensure a smooth process, please request time off at least 2 weeks in advance. We'll temporarily pause new task assignments and clear your pending applications list while you're away.
However, keep in mind, that it's your responsibility to wrap up any ongoing tasks and videos before you leave. Leaving with unfinished projects could result in payout deductions, a drop in your on-time delivery score, or even suspension. These projects won't be excluded from your on-time score. 🙏
Track your arriving shipments! 🚚 🗓
Monitor shipment progress with tracking links. Note the estimated arrival date in your calendar to plan your schedule accordingly.
Enable push notifications for the Billo Creator app. 🔔📱
This way, we'll notify you when you get approved for a task, and when you're getting close to missing the deadline. You can find this option in your phone settings.
Avoid Last-Minute Rush 🏃🔥
Aim to complete tasks with at least 24 hours to spare. Treat this as your final deadline to account for potential upload issues or unexpected life events.
Don't Ignore Delays ⌛😬
Got approved for more tasks than you expected and can't seem to catch up, as new tasks keep flowing your way? In that case, it's highly recommended to use the "my availability" feature to temporarily pause new campaign assignments & focus on finishing up your ongoing tasks. Once you're all done - just cancel your time off request and continue the usual process.
What to do if:
You received an edit request - If you receive an edit request from the brand after submitting your video, you're expected to make edits within 48 hours. This timeframe doesn't count towards your on-time score, however, our team always considers them when evaluating your performance.
You got sick or have an emergency - the "my availability" feature is also designed to accommodate unplanned time off, such as sick leave or emergencies. Even in unexpected situations, you can utilize this feature to temporarily pause new campaign assignments. However, please note that ongoing campaigns will not disappear during your leave and will still contribute to your on-time score.
If there’s a product delivery issue or the product comes broken - contact the brand and our support team immediately so we can swiftly resolve it.
If the brand is late to respond - ideally, for questions about the brief, scenario, location, etc., it's best to reach out before the product arrives or right at the beginning of the deadline. If you've overlooked this step, rely on your creativity to navigate the situation. While there's a chance of receiving an edit request for any misunderstandings, as long as you showcase creativity, your overall score should remain positive.
If you encounter unforeseen issues or delays beyond your control, please reach out to us. We're here to listen, understand, and collaborate on solutions that contribute to your success on our platform. 💜