Creators are required to submit their videos within 5 days of receiving the product. A countdown timer will appear on the task when it's time to upload.
For physical products, the 5-day countdown begins when the shipping company marks the product as "delivered." The "received" status is simply a communication to the brands that the product has safely reached your hands and doesn't initiate the countdown.
For digital products, the countdown starts once you're approved for the task.
❗️Your On-Time Delivery Score will be 100% as long as you deliver before the deadline ends and is visible to brands in your performance statistics when you apply for tasks.
*You can find this under your profile on the Billo Creator's App 🚀
How does it work? 💭
It shows you what % of your past 3 to 20 videos (approved in the previous 365 days) were delivered on time (within 5 days).
The score is expressed as "% of videos uploaded within 5 days."
Unsubmitted late videos impact the creator delivery score too.
Even if your score drops, don't stress, but aim to avoid it happening again! Each video you upload on time will contribute to an improved delivery score. Your score is recalculated after every video upload.
How can I improve my On-Time Score? 💯
Prepare for the shoot before receiving the product. 📝💡
Familiarise yourself with the task requirements. Read the whole brief, review examples, and understand client expectations.
Write a script and storyboard. While it might be challenging to craft a full script without the actual product, start with a draft. Jot down a few potential hooks, calls-to-action (CTAs), and key points about the product. This way, when you have the product, completing the script will be a breeze.
Plan out the essentials for your shoot. Decide on the location – whether it's the bathroom, kitchen, living room, or outdoors. Consider your outfit and style. Identify if any additional equipment or props are necessary. Jot down these details in advance, so you can focus on filming once the timer starts without any last-minute decisions.
Have any questions? Chat with the brand while you wait for the product to arrive! ⏰💬
For clarity on the brief or video inspiration, reach out to the brand with all your questions. Once your product arrives, you'll know exactly what the brand wants, making filming a breeze!
For any vacations or getaways - set your availability! 🧘
Manage and enjoy your planned time off by setting your availability on Billo. Simply navigate to Profile → My Availability → Request Time Off, choose your dates, and submit. To ensure a smooth process, please request time off at least 2 weeks in advance. We'll temporarily pause new task assignments and clear your pending applications list while you're away.
However, keep in mind, that it's your responsibility to wrap up any ongoing tasks and videos before you leave. Leaving with unfinished projects could result in payout deductions, a drop in your on-time delivery score, or even suspension. These projects won't be excluded from your on-time score. 🙏
Track your arriving shipments! 🚚 🗓
Monitor shipment progress with tracking links. Note the estimated arrival date in your calendar to plan your schedule accordingly.
Enable push notifications for the Billo Creator app. 🔔📱
This way, we'll notify you when you get approved for a task, and when you're getting close to missing the deadline. You can find this option in your phone settings.
Avoid Last-Minute Rush 🏃🔥
Aim to complete tasks with at least 24 hours to spare. Treat this as your final deadline to account for potential upload issues or unexpected life events.
Don't Ignore Delays ⌛😬
Got approved for more tasks than you expected and can't seem to catch up, as new tasks keep flowing your way? In that case, it's highly recommended to use the "my availability" feature to temporarily pause new campaign assignments & focus on finishing up your ongoing tasks. Once you're all done - just cancel your time off request and continue the usual process.
What to do if:
You received an edit request - If you receive an edit request from the brand after submitting your video, you're expected to make edits within 48 hours. This timeframe doesn't count towards your on-time score, however, our team always considers them when evaluating your performance.
You got sick or have an emergency - the "my availability" feature is also designed to accommodate unplanned time off, such as sick leave or emergencies. Even in unexpected situations, you can utilize this feature to temporarily pause new campaign assignments. However, please note that ongoing campaigns will not disappear during your leave and will still contribute to your on-time score.
If there’s a product delivery issue or the product comes broken - contact the brand and our support team immediately so we can swiftly resolve it.
If the brand is late to respond - ideally, for questions about the brief, scenario, location, etc., it's best to reach out before the product arrives or right at the beginning of the deadline. If you've overlooked this step, rely on your creativity to navigate the situation. While there's a chance of receiving an edit request for any misunderstandings, as long as you showcase creativity, your overall score should remain positive.
My on time delivery score is counted incorrectly - there might be situations when the deadline you see on the app is counted incorrectly. We are not able to make the changes to the deadline, but we can can exclude the video from your on time delivery score calculation, so it would not impact it negatively. These are the situations when you should ask for our team to exclude the video:
Product was reshipped - if the brand is reshipping the product to you, but tracking information was not updated on the app.
Shipped to wrong address - if the product was delivered to the wrong address.
Multiple shipments - if the products are being shipped in multiple shipments, and you are waiting for all them to arrive.
No script was provided - if client exclusively mentioned that script will be provided later, but you have not received it from the client yet.
No access to digital product - if you can not access digital product (App, Game, course, platform, etc.) and the script requires to show actual digital product in the video.
Digital task, but shipping is needed - sometimes clients create task for digital product when in reality they will be sending you a product. In these situations we will either help client to re-create the task with correct product type, or if you provided client shipping information via direct chat, we will leave the task as it is and will exclude video from your on time delivery score.
You need to test the product - if you can not upload video in 5 days because client requested for you to test the product for a period of time.
Other - other issues beyond your control that prevented you from uploading video on time.
Important: if you have video ready, please upload it right away and do not wait for our team to respond. Video can be excluded from your on time delivery score at any stage (before or after it was uploaded).