Issues with a product? Lack of instructions? The fastest way to get an update regarding any of these issues is to message the client directly! 😉
You sent a message but haven't heard back?
Step 1: Give it some time.
Please keep in mind that our clients love to enjoy their weekends too! The majority of them can only be reached during business hours. For example, if you sent a message on Saturday - you should expect a reply by the end of Monday or any following business day.
Step 2: Let us know!
If you haven't heard back from the client within 3 days, and you cannot proceed with your video - please send our Support Team a message! 💜
FAQ:
How do I communicate with the brand?
Should I add music to my video?
Do I need to post videos on my social media?
Tips and Tricks for Creators
Have other questions? Visit our Creators help center.