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For Creators: The Brand Is Unresponsive

What should I do if a client is unresponsive?

Anisija avatar
Written by Anisija
Updated over 8 months ago

If you're facing issues with a product or need additional instructions, the fastest way to get an update is to message the client directly!


What to Do if You Haven't Heard Back

You sent a message but haven't heard back?

Step 1: Give It Some Time.

  • Remember, clients usually respond during business hours, and they enjoy their weekends too! If you sent a message over the weekend (e.g., on a Saturday), it's normal to expect a reply by the end of Monday or the next business day. Give it a bit of time. 🙏

Step 2: Visit Our Help Center.

  • While you wait, visit our Creators Help Center. It’s packed with helpful articles, and you might find the solution to your issue there! 🧐

Step 3: Reach Out to Us.

  • If you haven’t received a reply from the client within 3 days and can’t proceed with your video, please contact our Support Team! 💜 We’re here to help and ensure things move forward smoothly.

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