If you're facing issues with a product or need additional instructions, the fastest way to get an update is to message the client directly!
What to Do if You Haven't Heard Back
You sent a message but haven't heard back?
Step 1: Give It Some Time.
Remember, clients usually respond during business hours, and they enjoy their weekends too! If you sent a message over the weekend (e.g., on a Saturday), it's normal to expect a reply by the end of Monday or the next business day. Give it a bit of time. 🙏
Step 2: Visit Our Help Center.
While you wait, visit our Creators Help Center. It’s packed with helpful articles, and you might find the solution to your issue there! 🧐
Step 3: Reach Out to Us.
If you haven’t received a reply from the client within 3 days and can’t proceed with your video, please contact our Support Team! 💜 We’re here to help and ensure things move forward smoothly.