Issues with a product? Lack of instructions? The fastest way to get an update regarding any of these issues is to message the client directly! 😉

You sent a message but haven't heard back?

Step 1: Give it some time.

  • Please keep in mind that our clients love to enjoy their weekends too! The majority of them can only be reached during business hours. For example, if you sent a message on Saturday - you should expect a reply by the end of Monday or any following business day.

Step 2: Let us know!

  • If you haven't heard back from the client within 3 days, and you cannot proceed with your video - please send our Support Team a message! 💜


How do I communicate with the brand?

Should I add music to my video?

Do I need to post videos on my social media?

Tips and Tricks for Creators

Have other questions? Visit our Creators help center.

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