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Creator: How do I communicate with the brand?

Creator: How do I communicate with the brand?

I need to talk to the brand, how do I contact them?
Silvia avatar
Written by Silvia. Updated over a week ago

Once you have been approved as a creator for a task, you can reach out directly to the brand 😎 This only applies to active tasks that you're working on.

Here's how:

  1. Open a task and scroll to the bottom, where you will find a link to send the brand a message, it looks like this:

  2. A chat window will open and you will be able to reach out to the brand for whatever question or concern you might have

Here's a visual:

You can also access your other messages, by clicking on the Activity tab at the bottom of the screen:

When to contact the brand directly:

✅ If there are issues with the product

✅ If you need further instructions on how to use the product

✅ For clarifications regarding the task brief or edit requests

When using the chat feature, please remember to:

✅ Stay on topic. Questions and information should be relevant to the task being discussed

❌ Don’t solicit other community members for work/communication outside of Bill

FAQ:


How long does it take for my profile to be approved?

Should I add music to my video?

Do I need to post videos on my social media?

Tips and Tricks for Creators

Have other questions? Visit our Creators help center.

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