Once you have been approved as a creator for a task, you can reach out directly to the brand 😎 This only applies to active tasks that you're working on.
Here's how:
Open a task and scroll to the bottom, where you will find a link to send the brand a message, it looks like this:
A chat window will open and you will be able to reach out to the brand for whatever question or concern you might have
Here's a visual:
You can also access your other messages, by clicking on the Activity tab at the bottom of the screen:
When to contact the brand directly:
✅ If there are issues with the product
✅ If you need further instructions on how to use the product
✅ For clarifications regarding the task brief or edit requests
When using the chat feature, please remember to:
✅ Stay on topic. Questions and information should be relevant to the task being discussed
❌ Don’t solicit other community members for work/communication outside of Bill
FAQ:
Tips and Tricks for Creators
Have other questions? Visit our Creators help center.