Once you have been approved as a creator for a task, you can reach out directly to the brand 😎 This only applies to active tasks that you're working on.
Here's how:
Open a task and scroll to the bottom, where you will find a link to send the brand a message, it looks like this:
A chat window will open and you will be able to reach out to the brand for whatever question or concern you might have
Here's a visual:
You can also access your other messages, by clicking on the Activity tab at the bottom of the screen:
Contact the Brand Directly
Here are the situations where you should contact the brand directly:
✅ If there are issues with the product
✅ If you need further instructions on how to use the product
✅ For clarifications regarding the task brief or edit requests
DOs and DON'Ts
When using the chat feature, remember these DOs and DON'Ts:
✅ Stay on topic. Questions and information should be relevant to the task being discussed
✅ Be Responsive and do your best to respond within 1 business day.
✅ Ask Clear Questions and make sure that your message is prompt and straight to the point.
❌ Don’t solicit other community members for work or communicate with them outside of Billo
❌ Don’t spam the brand with messages if you would like to follow up on an issue or concern. Send support team a message via chat if the brand is being unresponsive.
❌ Don’t disrespect the brand. You should take the conversation seriously and use a friendly, polite tone. By doing so, you'll create a positive impression and ensure that your communication is taken seriously. 💜