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Communicating with the brand
Creator: How do I communicate with the brand?
Creator: How do I communicate with the brand?

I need to talk to the brand, how do I contact them?

Silvia avatar
Written by Silvia
Updated over a week ago

Once you have been approved as a creator for a task, you can reach out directly to the brand ๐Ÿ˜Ž This only applies to active tasks that you're working on.

Here's how:

  1. Open a task and scroll to the bottom, where you will find a link to send the brand a message, it looks like this:

  2. A chat window will open and you will be able to reach out to the brand for whatever question or concern you might have

Here's a visual:

You can also access your other messages, by clicking on the Activity tab at the bottom of the screen:

Contact the Brand Directly

Here are the situations where you should contact the brand directly:

  • โœ… If there are issues with the product

  • โœ… If you need further instructions on how to use the product

  • โœ… For clarifications regarding the task brief or edit requests

DOs and DON'Ts

When using the chat feature, remember these DOs and DON'Ts:

  • โœ… Stay on topic. Questions and information should be relevant to the task being discussed

  • โœ… Be Responsive and do your best to respond within 1 business day.

  • โœ… Ask Clear Questions and make sure that your message is prompt and straight to the point.

  • โŒ Donโ€™t solicit other community members for work or communicate with them outside of Billo

  • โŒ Donโ€™t spam the brand with messages if you would like to follow up on an issue or concern. Send support team a message via chat if the brand is being unresponsive.

  • โŒ Donโ€™t disrespect the brand. You should take the conversation seriously and use a friendly, polite tone. By doing so, you'll create a positive impression and ensure that your communication is taken seriously. ๐Ÿ’œ

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