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Communicating with the brand
Creator: How do I communicate with the brand?
Creator: How do I communicate with the brand?

I need to talk to the brand, how do I contact them?

Silvia avatar
Written by Silvia
Updated over a week ago

Once you have been approved as a creator for a task, you can reach out directly to the brand 😎 This only applies to active tasks that you're working on.

Here's how:

  1. Open a task and scroll to the bottom, where you will find a link to send the brand a message, it looks like this:

  2. A chat window will open and you will be able to reach out to the brand for whatever question or concern you might have

Here's a visual:

You can also access your other messages, by clicking on the Activity tab at the bottom of the screen:

When to contact the brand directly:

✅ If there are issues with the product

If you need further instructions on how to use the product

For clarifications regarding the task brief or edit requests

When using the chat feature, please remember to:

✅ Stay on topic. Questions and information should be relevant to the task being discussed

❌ Don’t solicit other community members for work/communication outside of Bill


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