If you’re waiting for a product that hasn’t arrived, don’t worry!
Here’s what you can do to get updates:
Step 1: Double-Check Tracking Information
First, make sure to double-check the tracking information on your task. This will help confirm if the product has been delivered to the correct address. 🏡
Step 2: Reach Out to the Brand
If you can’t find any tracking information or if the product hasn’t shipped yet, try reaching out to the brand first via direct chat . They’ll have the latest updates on your order. 💌
Step 3: Contact Customer Support
If there’s still no information available, and you’re feeling stuck, reach out to our Customer Support Team via chat. We can contact the brand on your behalf to get more information about the delivery and an expected arrival date. 👩💻👨💻
Step 4: Mark Status in the App
Once you receive the product, remember to mark the status in the Billo Creator's app to keep everything updated. 📱