How much time do clients have to review my content?
Clients have 3 business days to review the content you have uploaded since the time the video became visible to them. They can either approve it or request edits. If no action is taken, the video will be auto-approved after 3 business days.
Note: Some brands have a longer auto-approval period, which is typically between 5 and 8 business days. These are usually large brands that place bulk orders for multiple videos or commonly across various brands at once.
Why is my video not visible to the client right away?
When you upload the video, its status will change to "Requires approval", but it does not always mean the client can see your video yet. These are the reasons that cause a bit of delay:
The client ordered editing services, and your video is in Post-production
Our in-house motion graphics team will first work on the editing services the client ordered. Once those are finished, your video will become visible to the client. This process typically takes 1–2 business days.
You uploaded a video on the weekend
Weekends are not included in the auto-approval timeline. So, for example, if your uploaded video became visible to the client on Saturday, the client will have 3 business days to review the content starting from Monday.
Your video had to go through our Internal quality check
Billo team checks if your uploaded video meets quality requirements. Usually, it takes up to 1 business day. This process involves verifying factors such as lighting, audio clarity, and adherence to the agreed-upon brief to ensure platform standards are met.
How to know if your video is ready for the client's approval?
If you think your video approval takes too long, check the video status in direct chat:
Open the task
Click the message icon in the top right corner
You will see:
If our team is working on editing services
If your video is in quality check
If your video is ready for approval and when will it be auto-approved