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Can I change the product in my task?

Accidentally made the wrong product?

Deimante avatar
Written by Deimante
Updated over 2 weeks ago

No! Once the brief is active or you have already selected a creator, changes to the brief including changing the product are no longer possible. You can reach out to our Customer Support team for assistance. 💬

I selected the wrong product.

If you’ve created a brief but later realized you chose the wrong product, don’t worry! As long as you haven’t approved a creator for the brief yet, our Customer Support team can help. Simply contact them, and they will assist you.

The Task Was Created with a Digital Product Instead of a Physical One

If you've created a task and selected a product but now need to ship the item to the creator, and can't see their shipping address — this might be because:

  • The task was set up as a digital product, or

  • You didn’t select “Yes” when asked “Will you physically ship items to the creators?” during task setup.

Here’s what to do:

  • Please contact our Customer Support team and let us know about the issue. Don’t forget to include the Task ID.

  • You can also message the creator directly via chat to request their address — this often helps speed things up.

The Task Was Created with a Physical Product Instead of a Digital One

If you mistakenly set up a task for a physical product but it should be digital, simply inform the creator through chat that no physical item will be sent. You can then mark the product as "shipped" and indicate that no physical product will be sent. Once marked as shipped, the creator will be able to mark it as received and proceed to upload their video as usual.

Keep in mind:

❌ Once a product has been created, you cannot change the Product Type from Physical to Digital and vice-versa.
If you need to change the product from Physical to Digital, then you must "create a new product"

❌ you cannot change the Product once the task is Active and the product has been shipped

If you need to change the product for your Active task, please reach out to Support so we can assist you 💬


What kind of products can Brands order videos for?

Brands can order videos on Billo for 2 product types, Physical products for when you have an item to ship, and Digital products meant for apps, games, or services 🤩

Some examples of content that Billo helped the brands with can be found here 🚀

Video examples of apps and services.

Please note that your product must comply with all federal, state, and local laws applicable to your product/service. Billo does not allow to order videos for products/services that promote hatred, violence, racial, sexual, or religious intolerance.

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