No! Once the brief is published or you have already selected a creator, changes to the brief, including changing the product, are no longer possible. You can reach out to our Customer Support team for assistance.
I selected the wrong product.
If you’ve created a brief but later realized you chose the wrong product, don’t worry! As long as you haven’t approved a creator for the brief yet, our Customer Support team can help. Simply contact them, and they will assist you. You can also choose to close the current task and recreate it as a physical product task, ensuring proper configuration and tracking.
The Task Was Created with a Digital Product Instead of a Physical One
If you've created a task and selected a product but now need to ship the item to the creator, and can't see their shipping address, this might be because:
The task was set up as a digital product, or
You didn’t select “Yes” when asked, “Will you physically ship items to the creators?” during task setup.
Here’s what to do:
Please contact our Customer Support team and let us know about the issue. Don’t forget to include the Brief number or Task ID and the name of the creator.
You can also message the creator directly via chat to request their address — this often helps speed things up.
Additionally, you can inform the creator about the shipment process and confirm their consent to avoid misunderstandings.
Notify the Billo support team if delays occur, so the creator's on-time delivery score is not negatively impacted.
If no shipping is required, mark the product as "shipped without a tracking number" in the system, so the creator knows they can proceed without waiting for a delivery. Ensure you communicate with the creator.
The Task Was Created with a Physical Product Instead of a Digital One
If you mistakenly set up a task for a physical product but it should be digital, follow these steps:
Inform the creator via in-platform chat that no physical item will be sent to clarify expectations.
Mark the product as "shipped without a tracking number" in the system. This ensures the creator can proceed with the task.
If the creator marks the item as "not received," they can still continue and complete the assigned task as usual. For rare cases or specific exceptions, consider reaching out to Billo support for further assistance on task-related issues.
Keep in mind:
❌ Once a product has been created, you cannot change the Product Type from Physical to Digital and vice-versa.
✅ If you need to change the product from Physical to Digital, then you must "create a new product."
❌ You cannot change the Product once the task is Active and the product has been shipped
✅ If you need to change the product for your Active task, please reach out to Support so we can assist you 💬
Task Creation Best Practices to Avoid Future Confusion
Correct Task Type Selection: Always select the right product type to avoid shipping-related complications.
Explicit Brief Instructions: Clearly indicate whether a product will be shipped or not to set accurate expectations.
Detailed Product Information: Attach photos or supplementary details to guide task completion.
Transparency on Policies: Highlight policies, like no shipments, explicitly to reduce wait time.
Proper Configuration for Digital Products: During campaign setup, ensure you mark tasks as digital if no product is to be shipped, to streamline task execution and minimize errors and ambiguity.
What kind of products can Brands order videos for?
Brands can order videos on Billo for 2 product types: Physical products for when you have an item to ship, and Digital products meant for apps, games, or services.
Some examples of content that Billo helped the brands with can be found here.
Please note that your product must comply with all federal, state, and local laws applicable to your product/service. Billo does not allow to ordering of videos for products/services that promote hatred, violence, racial, sexual, or religious intolerance.