Yes! However, you'll need assistance from our Customer Support team to make these changes. 💬
You cannot edit the task yourself once it is active. If your task is already active and you realize you selected the wrong product but you have not yet approved any creator, please reach out to our Billo Customer Support team so we can resolve this for you.
I selected the wrong product.
If you’ve created a task but later realized you chose the wrong product, don’t worry! As long as you haven’t approved a creator for the task yet, our Customer Support team can help. Simply contact them, and they will assist you in updating your product selection.
The Task Was Created with a Digital Product Instead of a Physical One
If you’ve created a task and selected a product, but now need to ship the item to the creator and can’t find their shipping details, this might be because the task was set up as a digital product. It could also be that you didn’t select ‘Yes’ when asked, “Will you physically ship items to the creators?” In this situation, simply contact our Customer Support team, and they’ll assist in updating your task accordingly.
The Task Was Created with a Physical Product Instead of a Digital One
If you mistakenly set up a task for a physical product but it should be digital, simply inform the creator through chat that no physical item will be sent. You can then mark the product as "shipped" and indicate that no physical product will be sent. Once marked as shipped, the creator will be able to mark it as received and proceed to upload their video as usual.
Keep in mind:
❌ Once a product has been created, you cannot change the Product Type from Physical to Digital and vice-versa.
✅ If you need to change the product from Physical to Digital, then you must "create a new product"
❌ you cannot change the Product once the task is Active and the product has been shipped
✅ If you need to change the product for your Active task, please reach out to Support so we can assist you 💬
What kind of products can Brands order videos for?
Brands can order videos on Billo for 2 product types, Physical products for when you have an item to ship, and Digital products meant for apps, games, or services 🤩
Some examples of content that Billo helped the brands with can be found here 🚀
Please note that your product must comply with all federal, state, and local laws applicable to your product/service. Billo does not allow to order videos for products/services that promote hatred, violence, racial, sexual, or religious intolerance.