For Creators: DOs and DON'Ts

Make awesome videos 🀩

Deimante avatar
Written by Deimante
Updated over a week ago

As a creator, there's a fine line between success and missteps. In this brief guide, let's explore the do's and don'ts to ensure you thrive responsibly on Billo. πŸš€

Do's πŸ‘

βœ… Read and review the scenarios, mentions, and additional details of the task

βœ… Upload your videos on time (5 days from when the product was delivered)

βœ… Inform support if you have any delay in delivering the content
βœ… Update support/brands if some products are missing/broken

βœ… If you are planning to go on a vacation/trip, don't forget to set your availability

βœ… Update us if you changed or will change your address

βœ… If you have a general question, check out the help center first 🀩

βœ… Reply to the CS Team when we reach out or ask you a question πŸ™πŸ™πŸ™

βœ… When reaching out about a task, don't forget to share the Task ID

βœ… Use the direct chat to get in touch with the brand about clarifications for the task

βœ… Only upload videos you make to the task they are meant for πŸ˜‰

Don'ts πŸ‘Ž

❌ Create different threads for the same question, we will get back to you ASAP! πŸƒ
❌ Ignore the support team, when asked for an update😭 your replies are appreciated

❌ Add any extra edits to your video (e.g text, music, graphics, watermarks, etc.)
❌ Make a video that's longer or shorter than the duration ordered 😎

❌ Post your videos to your personal Social Media accounts

❌ Send content or any videos to brands outside of Billo or via direct chat

❌ Upload the same video for different brands with the same product in the task πŸ˜“

❌ Run away with the product πŸ₯Ί

Your responsibilities as a creator:

  • Upload the content within 5 days after you receive the product;

  • Upload edited videos in 48 hours;

  • Update the CS team & Brands if some products are missing/broken;

  • Inform the CS team & Brands if you have any delay in delivering the content (for exceptional cases).

What if you fail to upload content on time?

If you can not follow the 5-day rule to upload your videos, we will have to pause your account 😒

What does that mean?

  • You won’t be able to apply to any new tasks.

  • You will be removed from tasks that you applied for but weren’t yet approved for them.

  • You will still be able to upload your videos to the platform and get paid for them.

πŸ’‘ PRO TIP: If you need any clarification about the task brief, instructions, video duration, or additional details, or if you're just unsure of how you should proceed, you can always reach out to us or the brand directly and we'll do our best to help you! More info here.

Other helpful links:

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