As a creator, there's a fine line between success and missteps. In this brief guide, let's explore the do's and don'ts to ensure you thrive responsibly on Billo. π
Do's π
β Read and review the scenarios, mentions, and additional details of the task
β Upload your videos on time (5 days from when the product was delivered)
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Inform support if you have any delay in delivering the content
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Update support/brands if some products are missing/broken
β If you are planning to go on a vacation/trip, don't forget to set your availability
β Update us if you changed or will change your address
β If you have a general question, check out the help center first π€©
β Reply to the CS Team when we reach out or ask you a question πππ
β When reaching out about a task, don't forget to share the Task ID
β Use the direct chat to get in touch with the brand about clarifications for the task
β Only upload videos you make to the task they are meant for π
Don'ts π
β Create different threads for the same question, we will get back to you ASAP! π
β Ignore the support team, when asked for an updateπ your replies are appreciated
β Add any extra edits to your video (e.g text, music, graphics, watermarks, etc.)
β Make a video that's longer or shorter than the duration ordered π
β Post your videos to your personal Social Media accounts
β Send content or any videos to brands outside of Billo or via direct chat
β Upload the same video for different brands with the same product in the task π
β Run away with the product π₯Ί
Your responsibilities as a creator:
Upload the content within 5 days after you receive the product;
Upload edited videos in 48 hours;
Update the CS team & Brands if some products are missing/broken;
Inform the CS team & Brands if you have any delay in delivering the content (for exceptional cases).
What if you fail to upload content on time?
If you can not follow the 5-day rule to upload your videos, we will have to pause your account π’
What does that mean?
You wonβt be able to apply to any new tasks.
You will be removed from tasks that you applied for but werenβt yet approved for them.
You will still be able to upload your videos to the platform and get paid for them.
π‘ PRO TIP: If you need any clarification about the task brief, instructions, video duration, or additional details, or if you're just unsure of how you should proceed, you can always reach out to us or the brand directly and we'll do our best to help you! More info here.