You've started working on tasks, and realize you need some extra support to make changes, reach out to your creator, and the like. This is when you can reach out to the Billo CS team through chat, and they will be able to help you out 🚀
How do I contact my creator?
To avoid confusion, the Billo Customer Support team is responsible for the communication with the creators, so if you'd like to forward some information to them, please let us know anytime and we'll do it for you 🤝
When reaching out to Customer Support
We suggest reaching out to the support team via chat with all the details of your concern including the Task Name and Creator Name (if applicable). This way, the team will be able to look into this asap 🏃
Pre-Collect information from your creators
To save time, there are available tools on the platform that will help you pre-collect information from your Creators 😎
Product Preferences Form
Here are multiple ways you can use the product preferences form:
for personalized products 🙋♀️🦹♀️🧟♀️👨🎨
to get your creators clothing or shoe size 👕👟
get photos from your creator that you need to use to make their product 🖼
find out if your creator can install your product 🛠
to know if your creator is experienced in a skill needed to complete your task 😎
.....and so much more! 🤩
Basically, any information from your creator that you need to create their product for your task or so they can complete your video 🤩
You can pick the most suitable from the list or add your own.
You can add as many questions as needed.
Additional Details Field
A field inside the task details that will allow you to give more instructions and clarifications, including links to images, websites, references, etc 🔗
💡 PRO TIP: This field is only visible to your approved creators
Some suggestions of what you can put in this field ✍️
Your Brand Story, or more details about your brand to provide context to the creator
Link to your brand page, so the creator has a better idea of your brand's vibe
Links to video references
What background you would prefer (e.g indoor, outdoor, plain background, etc.)
How you would like to style the creator (e.g. wear a sporty outfit, tie your hair up, wear light makeup, put on a suit, etc)
Requests to ask the creator to follow the script word for word
Emotions you want your creator to show
... and so much more!
Upload video examples
You can add video examples of content you LIKE and DON'T LIKE 🚀 This tool can be used to share references with both your Creator and the Billo Motion Graphics team (in case you ordered add-ons 😎)
Right after you create your task, when you see that this is "IN REVIEW" press "EDIT"
Scroll down until you see the "Content Examples" section, after the add-ons.
💡 PRO TIP: This is only visible after you create a task and it's "In Review"
Select your file, and wait for the upload to complete, you'll know it's complete once the video thumbnail appears 😉
Press SAVE & success! You have uploaded Content Examples 🥳
Need a visual? Check out this gif 👇