You've started working on tasks, and realize you need some extra support to make changes, reach out to your creator, and the like. This is when you can reach out to the Billo CS team through chat, and they will be able to help you out ๐Ÿš€

How do I contact my creator?

To avoid confusion, the Billo Customer Support team is responsible for the communication with the creators, so if you'd like to forward some information to them, please let us know anytime and we'll do it for you ๐Ÿค

When reaching out to Customer Support

We suggest reaching out to the support team via chat with all the details of your concern including the Task Name and Creator Name (if applicable). This way, the team will be able to look into this asap ๐Ÿƒ


Pre-Collect information from your creators

To save time, there are available tools on the platform that will help you pre-collect information from your Creators ๐Ÿ˜Ž

Product Preferences Form

Here are multiple ways you can use the product preferences form:

  • for personalized products ๐Ÿ™‹โ€โ™€๏ธ๐Ÿฆนโ€โ™€๏ธ๐ŸงŸโ€โ™€๏ธ๐Ÿ‘จโ€๐ŸŽจ

  • to get your creators clothing or shoe size ๐Ÿ‘•๐Ÿ‘Ÿ

  • get photos from your creator that you need to use to make their product ๐Ÿ–ผ

  • find out if your creator can install your product ๐Ÿ› 

  • to know if your creator is experienced in a skill needed to complete your task ๐Ÿ˜Ž

  • .....and so much more! ๐Ÿคฉ

Basically, any information from your creator that you need to create their product for your task or so they can complete your video ๐Ÿคฉ

You can pick the most suitable from the list or add your own.
You can add as many questions as needed.

Additional Details Field

A field inside the task details that will allow you to give more instructions and clarifications, including links to images, websites, references, etc ๐Ÿ”—

๐Ÿ’ก PRO TIP: This field is only visible to your approved creators

Some suggestions of what you can put in this field โœ๏ธ

  • Your Brand Story, or more details about your brand to provide context to the creator

  • Link to your brand page, so the creator has a better idea of your brand's vibe

  • Links to video references

  • What background you would prefer (e.g indoor, outdoor, plain background, etc.)

  • How you would like to style the creator (e.g. wear a sporty outfit, tie your hair up, wear light makeup, put on a suit, etc)

  • Requests to ask the creator to follow the script word for word

  • Emotions you want your creator to show

  • ... and so much more!

Upload video examples

You can add video examples of content you LIKE and DON'T LIKE ๐Ÿš€ This tool can be used to share references with both your Creator and the Billo Motion Graphics team (in case you ordered add-ons ๐Ÿ˜Ž)

  1. Right after you create your task, when you see that this is "IN REVIEW" press "EDIT"

  2. Scroll down until you see the "Content Examples" section, after the add-ons.

    ๐Ÿ’ก PRO TIP: This is only visible after you create a task and it's "In Review"

  3. Click "Upload"

  4. Select your file, and wait for the upload to complete, you'll know it's complete once the video thumbnail appears ๐Ÿ˜‰

  5. Press SAVE & success! You have uploaded Content Examples ๐Ÿฅณ

Need a visual? Check out this gif ๐Ÿ‘‡


For more help, you can check out our Agency Help Center or these guides:

What is a product preferences form?

Using the Additional Details field

How to upload a video example?


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